Nancy is president of Guided Insights, a facilitation, training and consulting service firm she founded in 1994 in Boxborough, MA. Ever since then, she has been helping distributed teams work more effectively by helping leaders and members alike to find new ways to build trust, cultivate healthy relationships and collaborate more successfully across time, cultures and distances. A renowned expert in the fields of virtual leadership, remote collaboration and navigating cross-cultural differences, she is the author of Leading Effective Virtual Teams published by CRC Press, and is a frequent contributor to articles, blogs, white papers and newsletters, including her own online newsletter, Communique.