To ensure security and privacy of your data, WildApricot provides traffic encryption (https) capability. Traffic encryption ensures that data entered into the online forms (e.g. membership application, event registration) as well as data transferred from WildApricot servers back to visitors is protected from snooping, for example if you access internet over an insecure WiFi connection.
For more information, visit our help page on traffic encryption.
If you use a custom domain, we can help you get a free SSL security certificate — click here to see how to get https.
The Payment Card Industry Data Security Standard (PCI DSS) was developed to encourage and enhance cardholder data security and facilitate the broad adoption of consistent data security measures globally. Certification confirms that we:
We support PCI DSS v3.2. We are responsible for the security of cardholder data the service provider possesses or otherwise stores, processes, or transmits on behalf of the customer, or to the extent that they could impact the security of the customer’s cardholder data environment.
We passed PCI audit in 2021. AOC (Attestation of Compliance) can be provided upon request.
For more information on PCI DSS, please visit pcisecuritystandards.org
Who owns your data?
We do not hold your data hostage. You can download all your contacts/member data at any time in a Microsoft Excel-compatible format. (Same for other important records like event registrations, financial transactions etc.)
For instructions on how to download your data, see Exporting members and other contacts.
WildApricot isn't going anywhere - and neither is your data!
Our company is headquartered in Toronto and has been around since 2001. WildApricot software was launched in 2006 (and is the only thing that we do these days).
We invest heavily into R&D to maintain the reliability of our software and constantly improve it - see our release history. 40% of our revenue is invested into R&D, and our development team consists of over 50 people. We also invest heavily in technology infrastructure to help make sure you have fast, reliable access to your WildApricot account at all times.
WildApricot has passed a number of strict Microsoft platform tests. Testing was conducted independently by VeriTest, a testing service of Lionbridge Technologies. These tests ensure compliance with Microsoft platform requirements to ensure security and reliability.
WildApricot partners with thousands of organizations who use our solution to manage their membership.
WildApricot’s hosting provider, Amazon Web Services (AWS), is the world’s largest cloud provider, offering the most robust and reliable platform.
Currently, the main WildApricot solution is distributed over one AWS Region with at least three Availability Zones (data centres). All backups are delivered to separate regions. WildApricot uses a set of high reliable services/solutions provided by AWS. We constantly improve and expand our services, applying best efforts to provide our customers with high level of services.
WildApricot payment systems use a high grade of hosting at Armor, the leader in secure cloud hosting, capable of protecting sensitive data and brand reputations of the world's biggest enterprises. We use two data centers located in Dallas, TX and Phoenix, AZ to provide a very reliable solution.
In addition, here is an outline of WildApricot's own backup and testing procedures:
As well, our software development process includes security testing phase and detailed checklists.
You can find out more about WildApricot's security procedures by clicking here to visit our page on Keeping Your WildApricot Account Secure. We've also put together a blog post that gives an overview of our security procedures, as well as some steps you can take to ensure your information stays secure - you can read the post here.
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