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Marlena Moore

For Membership Management Masters

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🕑 7 Min Read
One of the best ways to improve your members’ experience is to provide them with membership cards.  Creating these simple ID cards may seem like a fairly straightforward process, but believe it or not, how you design and distribute them can have an impact on your members’ satisfaction and even on your member retention rates!  In this... Read More
Marlena Moore Avatar Marlena Moore
November 25, 2025
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Member Retention 101

Gaining new members is a must for any membership organization. But the real key to growing in size and revenue? Keeping the members you already have happy—and renewing year after year!

In this ebook, you’ll learn how to:

  • Map out your member journey
  • Engage members at every step
  • Make the renewal process a breeze

Find out everything you need to know about what makes members stick around (or leave!) so you can master member retention. PLUS! Get a month-by-month guide to plan your retention strategy.

CONTENTS

  1. Your First Steps
  2. Map Out Your Member Journey
  3. Get Curious About Why Members Leave
  4. Make Your Member Benefits Sparkle
  5. Engage Members To Keep Them Coming Back
  6. What To Do When It’s Time To Renew

& More!

Download
Member Retention 101