Meet the Wild Apricot Team
There are a lot of people behind Wild Apricot...let us introduce you to our team members:
Dmitry is the founder of BonaSource Inc., the company that started Wild Apricot software. Following completion of a Master of Science degree in Computer Sciences, and then an MBA, Dmitry held a number of senior consulting positions with Arthur Andersen (now Accenture), then co-founded an ERP consulting business. His passion for using technology to make organizations more efficient led him to co-found BonaSource in 2001. BonaSource takes great pride in having completed eBusiness projects for some of the world's largest companies.
In 2006, Dmitry led the transition of BonaSource from a consulting/custom development business into a software company, with a sole focus on Wild Apricot and now operating as Wild Apricot Inc. Dmitry's vision for Wild Apricot is to see non-profits use modern web technology to achieve more with less -- thrive and grow, engage with members and volunteers, and have more fun -- while Wild Apricot takes away mundane manual administration work by automating it. He sees Wild Apricot as the world's easiest to use web-based tool for non-profits, and one that is affordable for even the smallest association, club or charity.
He likes to answer support emails and sometimes support calls as it gives him first-hand understanding of people's needs, which he feeds back to the design and development team, and uses in his role as a product manager.
Dmitri is a co-founder of BonaSource Inc -- now operating as Wild Apricot Inc. From the very start in 2001 he has been responsible for our software development activities -- starting from hands-on development and progressing to project management and system architecture. His current role at Wild Apricot is Chief Technology Officer with broad responsibility for all technology solutions and software development processes in the company. Dmitri has a Computer Science degree and has extensive experience in designing and developing large-scale web-based systems -- including web portals for Fortune 500 companies. Before joining BonaSource, Dmitri worked as IT manager in AeroMar -- one of the largest catering companies.
Dmitri's management experience is further enhanced by running a household with three daughters and a dog :-)
As the User Experience Lead for Wild Apricot, Evgeny is a key part of our product management team. His talent is in analyzing complex needs of widely varied Wild Apricot clients -- and coming up with functionality concepts and interface decisions to address them. Evgeny is passionate about software usability and has over 10 years hands-on development experience and is uniquely qualified for his other key responsibility -- to liaison with the product development team to ensure consistent and user-friendly design of specific functions.
Shiv is the head of the Marketing and Sales department at Wild Apricot. An expert in designing sales funnels, customer value optimization and copywriting, Shiv has led multiple global product launches (NA, EMEA, APAC, LATAM) with a diverse portfolio of products, verticals, business models and clients in mobile, SaaS, retail, eCommerce and mCommerce.
Shiv specializes in lowering customer acquisition costs, capturing and cultivating high-quality leads and maximizing lifetime value by increasing transaction size, frequency and velocity. Shiv is constantly studying the underlying reasons behind why companies are able to scale exponentially and is passionate about creating a preeminent position within the marketplace as the foundation for long-term success.
In his spare time, Shiv likes playing tennis, listening to music, reading and traveling.
Kevin is the Support Team Manager at Wild Apricot. He brings a wealth of professional experience spanning 14 years leading and developing high performance teams in technical support and customer service desks for premier companies in the communications, financial institutions, as well as the oil and gas sectors.
Kevin possess a critical eye in metrics as well as processes and takes pride in developing and coaching teams to deliver best in class service through process improvement and ensuring that each team member has the proper tools and training.
In his spare time, Kevin likes to make wooden pens on a lathe using exotic wood and go to antique furniture auctions.
Farhad is the Marketing Project Manager at Wild Apricot with a B.A. degree in Communications from Purdue University. He executes special projects relating to marketing automation, email marketing and funnel optimization. He is also a frequent contributor to the Wild Apricot Blog and Knowledge Hub.
Farhad is a news junkie and likes to keep abreast of current world affairs. He loves to travel and is always looking forward to the next long weekend to make a trip.
Lori Smith is the Community Manager at Wild Apricot. She's the voice behind our Expert Webinar Series, Small Membership Advisory Community, 1-on-1 interviews, website, emails and more. Previous to this, Lori spent the last ten years helping non-profits use technology more effectively to achieve their mission. Having run a few small organizations herself – she knows exactly what it is like to work with a small staff and limited budget. As a long time fan of Wild Apricot’s software, she is excited to be on board and work with small membership-driven organizations to achieve their full potential.
For fun, Lori likes to snowboard, bike and play tennis. She also likes to find old furniture and "up-cycle" it into something new. You'll often find her drinking strong coffee or talking about coffee.
Jim Sympathy Dzingirai
Jim joined the technical support side of Wild Apricot in 2008 and acts as one of the first points of contact in fielding support questions.
He graduated from the University of British Columbia in 1999 with a Bsc. in Computer Engineering. He has worked as a software developer, market researcher, and sales consultant, and is especially proud of the charity fund-raising work he did for World Vision, Sick Kids Hospital and Red Cross, among others. Jim possesses an analytical mind that thrives on understanding and solving complex problems. He is passionate about helping others and with Wild Apricot has found a way to turn his work into a hobby and vice-versa.
Away from work you can find Jim playing volleyball and soccer, watching movies, listening to music and reading.
Alain joined the support team in 2012. He graduated from Ryerson University with a Bachelor of Commerce in Information Technology Management. Prior to Wild Apricot, Alain has done IT for hardware, software, industrial, insurance, and health care industries.
Being a part of Scouts Canada for the majority of his life, Alain has a helping mentality and understands the needs of non-profit organizations. During his off hours, Alain enjoys volleyball, outdoor activities, and looking for best food joints in town.
Chalini joined the support team in the fall of 2014. She has a background in biology and computer technology and loves to help others. She is happiest providing great hospitality and gains most satisfaction from knowing her help has benefited those in need. In her spare time, she enjoys the arts, music, literature, film, reading and dancing. She is also always on the lookout to learn something new and exciting!
Romie joined the support team in September 2014. With over 10 years of customer service and over 5 in technical support, creating customer satisfaction is her main priority. From calls to emails, she will greet you with her bubbly personality and take ownership of your issue to get it resolved.
On her spare time, Romie loves being creative and learning new things, from painting, to web development she is always in the middle of some side project. If you get her on the phone, ask her, she might tell you what she is working on now.
Romlin joined the support team in the fall of 2014. She graduated from Computer Programming and Analysis and has more than five years of experience working in IT. Some of her previous positions include Technical Support, Trainer and Document Management Lead.
Customer satisfaction is her number one goal and she is always looking for the ways to improve efficiency. On her downtime, Romlin enjoys reading, baking wonderful desserts, and traveling to new places to experience different cultures and cuisine.
Steve is Wild Apricot's technical communicator, responsible for our product documentation. Steve has been a technical writer for over 20 years and plans to use his experience to improve Wild Apricot's online help and videos. His educational background includes English, Political Science, Psychology, and Journalism. Steve enjoys playing guitar, hockey, soccer, and biking.
Denis Fokin is our Creative Director and brings a wealth of creative experience, graphic design knowledge and passion to the company.
Among his many accomplishments, Denis has designed websites, magazine covers, ads, corporate style guides, 3D objects, animations, paintings, and many more. His Maya 3D designs were showcased by Alias (now Autodesk) for Maya Learning Edition. Denis enjoys working at Wild Apricot because of the spirit of teamwork -- he appreciates that every successful online project requires very close cooperation between a team of experts from many different disciplines.
His hobbies and passions include digital painting, being outdoors and traveling.
And the rest of the Wild Apricot Team: