BlogWebsite & Technology Support and Service Comparison Website & Technology Support and Service Comparison Author: Tatiana Morand June 3, 2011 Contents 🕑 1 min read Let me get one thing off my chest: I am really peeved with software vendors who charge for technical support – even when you are reporting a bug! There are different business models out there, and technical support options might vary. Some people might offer only one tier of technical support, and usually it is free. Others offer both free and paid tech support. But whatever the case, there should be a way for you to dialog with a vendor to report a suspected bug – and to hear back from them about it. Availability (work days, 24/7, etc.) Cost What does tech support cover, and what it does not cover? Online support (via the website) Online chat By email On the phone Do not blindly trust what a vendor promises. Check it out for yourself (most vendors will provide free tech support for prospective clients using a trial account): Ask specific questions and see how good the answers are (specific to your question or following the standard template). How quickly do they get back to you, compared to what is promised? Related Website & Technology Articles Website & Technology 🕑 9 Min Read How to Make a Forum on Your Nonprofit Website: 13 Steps + Best Software Marlena Moore Nov 14, 2023 Website & Technology 🕑 5 Min Read 25 Solid Membership Website Examples & How to Create Your Own Terry Ibele Oct 24, 2023 Website & Technology 🕑 5 Min Read 7 Solid Club Website Examples to Get Ideas for Your Club Website Terry Ibele Oct 11, 2023 The Membership Growth Report: Benchmarks & Insights for Growing Revenue and Constituents Get the report now!