Customer service / Technical Support

We monitor our systems 24/7. If you have an urgent question/problem, please check our current service notices and email us at It will be reviewed, triaged and assigned for fastest possible response.

Our normal response time for non-urgent issues is up to 1 business day.

By telephone:

Due to the current spike in inquiries, we are currently triaging all telephone support requests via email.

Please submit a ticket by email to and outline your question/problem, the number we can reach you at and a convenient time. We will review, prioritize and schedule a callback as needed.

Note from Dmitry Buterin, Chief Apricot: Please accept my personal apologies for this temporary measure. We have added three new people to our customer service team in September and are training them as quickly as we can. We plan to resume our regular telephone support process by the end of October.
By email / online:

Product questions and technical issues:

Billing issues:

Sales inquiries and partners:

General inquiries:

For feature requests and other suggestions visit our Wishlist Forum

Our next upcoming holiday in Canada is Thanksgiving on Monday October 13, 2014.
On this day, our support phone lines will be closed
Call us toll-free
within North America

To our valued clients, due to a higher than normal support ticket volume, as well as a shortage of staff, we are temporarily suspending our phone support service. We will be happy to assist you via email to or schedule a call back.
We will have phone support up and running as soon as possible. We apologize for the inconvenience.

Local time at Wild Apricot:

Hours of operation:
Mon - Fri: 9:30am - 6pm ET
Schedule a call back
Need to speak to a Wild Apricot support representative?
Schedule Call Back
This allows you to schedule a call at a time that best suits you. A friendly Apricot will call you back within 30 minutes of your selected time. This way you can avoid waiting on hold when we have high call volumes and get on with your day!


You can also:

Submit a Question
Submit a question from your Wild Apricot backend dashboard by clicking on the support link
Wild Apricot Inc.
144 Front Street West
Suite 725
Toronto, Ontario M5J 2L7

1 (416) 410-4059
please note: you cannot reach customer support via this number
Membership Software - Wild Apricot For sales and support questions,
schedule a callback
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Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7