Which Accounts Will Be Charged the Payment System Servicing Fee?

A Payment System Servicing Fee of 20% will apply if:

  • Your organization is based in the US or Canada

        AND

  • You use an online payment system that is NOT Wild Apricot Payments / AffiniPay


The Payment System Servicing Fee will NOT apply to accounts that:

  • Use Wild Apricot Payments / AffiniPay

         OR

  • Do not use any online payment system

         OR

  • Are based outside the US and Canada

If the Payment System Servicing Fee Applies to Your Account, When Will You Be Charged?

The Payment System Servicing Fee came into effect on July 2, 2019; however, your account will only be charged at its scheduled renewal on or after this date.


For example, if you prepaid for one year in March 2019, if the Payment System Servicing Fee still applies to your account when your renewal comes up in March 2020, it will be added to the price of your plan at that time.

Learn what you can do so the Payment System Servicing Fee does not apply to your account.

See the table below for a breakdown of plan prices with and without the Payment System Servicing Fee included.

 

Pricing Plans

With and Without the Payment System Servicing Fee

Click the tabs below to see the pricing table for your billing plan.

Monthly
Plan Contacts Price without Payment System Servicing Fee Price including Payment System Servicing Fee
PERSONAL 100 $40.00/mo $48.00/mo
Group 250 $50.00/mo $60.00/mo
Community 500 $90.00/mo $108.00/mo
Professional 2,000 $160.00/mo $192.00/mo
Network 5,000 $290.00/mo $348.00/mo
Enterprise 15,000 $350.00/mo $420.00/mo
GLOBAL 50,000 $600.00/mo $720.00/mo

Pre-pay 1 year(Save 10%)
Plan Contacts Price without Payment System Servicing Fee Price including Payment System Servicing Fee
PERSONAL 100 $36.00/mo $43.20/mo
Group 250 $45.00/mo $54.00/mo
Community 500 $81.00/mo $97.20/mo
Professional 2,000 $144.00/mo $172.80/mo
Network 5,000 $261.00/mo $313.20/mo
Enterprise 15,000 $315.00/mo $378.00/mo
GLOBAL 50,000 $540.00/mo $648.00/mo
Pre-pay 2 years(Save 15%)
Plan Contacts Price without Payment System Servicing Fee Price including Payment System Servicing Fee
PERSONAL 100 $34.00/mo $40.80/mo
Group 250 $42.50/mo $51.00/mo
Community 500 $76.50/mo $91.80/mo
Professional 2,000 $136.00/mo $163.20/mo
Network 5,000 $246.50/mo $295.80/mo
Enterprise 15,000 $297.50/mo $357.00/mo
GLOBAL 50,000 $510.00/mo $612.00/mo

      Note: All prices in USD. Updated February 2019.


      Why Are We Adding a Payment System Servicing Fee?

      Our vision for Wild Apricot is to continue to be the most robust and affordable all-in-one solution for small and midsize organizations. Achieving this includes having a powerful payments solution with features that will help you generate more revenue and better manage your finances, such as:

      • Recurring donations
      • Ability to give refunds without leaving your Wild Apricot account
      • Keeping credit cards on file for faster checkouts

      In order to develop and release these features, we need to focus our resources on a single online payment system — namely Wild Apricot Payments. Supporting third-party payment systems like PayPal and Authorize.Net takes time and resources away from our development and support teams. For this reason, we are charging a Payment System Servicing Fee to customers who choose to use a third-party payment system instead of Wild Apricot Payments so we can continue to support these other payment systems.

      What You Can Do So The Payment System Servicing Fee Does Not Apply To Your Account

      If the Payment System Servicing Fee applies to your account, you can change your payment system to Wild Apricot Payments and once your account is approved and connected the fee will no longer apply. Click here to learn more about the benefits of using Wild Apricot Payments and how to apply.

      If you have recurring membership fees set up with your current payment system, you’ll need to cancel them before switching to Wild Apricot Payments. After switching, you can set up the recurring payments again. For instructions on doing this, see this page on our Help site.


      About Wild Apricot Payments

      What is Wild Apricot Payments?

      Wild Apricot Payments is Wild Apricot's own payment processing system, powered by AffiniPay, a payment gateway that specializes in payment solutions for associations. AffiniPay is a US-based company, and has over a decade of experience in the payment industry.


      Wild Apricot Payments has successfully processed thousands of transactions. AffiniPay has an A+ rating from the Better Business Bureau, and is trusted by both large and small organizations.


      With Wild Apricot Payments, you get:

      • No application or set up fees
      • Free PCI compliance
      • Free training and free support
      • Money deposited directly into your bank account at the end of each day
      • Full transaction amount deposited, before service fees are taken out
      • Industry standard transaction fees — 2.9% + .30c per transaction
      • Accept payments internationally
      • Ability to accept payments with an AffiniPay mobile card swiper
      • Support for Wild Apricot and your payments all in one place
      • Customers aren’t directed away from your site to complete the transaction
      • Online mobile payments through Wild Apricot App for Admins (iOS)
       
      Features WA Payments Paypal
      Standard
      Authorize.net Stripe
      Pricing 2.9% + $0.30 2.9% + $0.30  2.9% + $0.30 2.9% + $0.30     
      No contracts Yes Yes   Yes
      No monthly fee Yes* Yes   Yes
      No set-up fee Yes Yes   Yes
      Free PCI compliance Yes     Yes
      Easy reconciliation Yes      
      Auto deposits Yes   Yes Yes 
      Full transaction amount deposited Yes   Not for all providers  
      No customer redirects Yes   Yes Yes 
      Mobile payments integrate with WA Yes      
      Recurring dues Yes Yes Yes  Yes 
      Recurring donations Yes      
      Easy refunds Coming soon      
      Fast checkout Yes      
      Live one-stop customer support Yes      


      *To continue with no monthly fees, your organization must complete a PCI compliance questionnaire once a year. Click here for more details


      How does AffiniPay handle PCI compliance?

      AffiniPay has developed an easy to use PCI (Payment Card Industry) compliance program for our clients. The program is available online at no additional charge. You can find more information on AffiniPay and PCI compliance by clicking here.

      How secure is AffiniPay?

      AffiniPay is responsible for the security of the cardholder data that the virtual terminal possesses and transmits. AffiniPay’s online portal is certified as a Level 1 Service Provider, this being the highest security level available. There are also several levels of security built into the system for our merchants, which you can read details of here.


      Why do I need to supply information like a Social Security Number to apply for a Wild Apricot Payments account?

      We are required by recently updated legislation to ask for driver’s license, social security number, and date of birth for anyone wishing to set up a merchant account. This legislation is called ‘Know your customer’ (KYC), and is meant to combat money laundering and organized crime. Click here to learn more about KYC.


      We ask for personal information to confirm the identity of the person establishing the account (need to make sure we know who they are and how they are connected to the organization) but this does not require a credit check and does not hold this person responsible for the account.

       

      What is a merchant account?

      When you get set up with a Wild Apricot Payments account, this will also set up a merchant account. This is a business account established on a Visa/MasterCard/Discover processing network, which gives your business the ability to accept credit or debit cards from clients.

       

      Wild Apricot Is Still the Best Value

      WILD APRICOT OFFERS THE MOST FUNCTIONALITY FOR THE LOWEST PRICE

      We surveyed the market and compared Wild Apricot's price and features to a number of alternatives to get a true sense of the value of our platform. The chart below shows that Wild Apricot is in the upper-right quadrant, indicating that it offers the most functionality for the lowest price.

      Wild Apricot competitor - quadrant chart
      Wild Apricot competitor - quadrant chart


      No Setup Fees with Wild Apricot

      Wild Apricot does not charge setup fees unlike other software providers that charge upfront fees just to get started.

      The chart below compares prices for the first year of use (assuming 500 contacts, unlimited admins and paid annually).

      Competitor pricing comparison graph
      Competitor pricing comparison graph

       

      FAQ

      HOW DO I APPLY FOR WILD APRICOT PAYMENTS?

      You can apply for a Wild Apricot Payments account within the Payment settings screen in your Wild Apricot account. You can find a step-by-step account of how to apply for an account on our Help Site, by clicking here.

       

      WHY DOES THE PAYMENT SYSTEM SERVICING FEE ONLY APPLY TO ORGANIZATIONS IN THE US AND CANADA?

      Wild Apricot Payments is currently only available to organizations that are based in the US and Canada. 

       

      WHAT HAPPENS IF I SWITCH TO WILD APRICOT PAYMENTS AFTER I RECEIVE AN INVOICE THAT INCLUDES THE PAYMENT SYSTEM SERVICING FEE?

      We will automatically issue you a new renewal invoice where the Payment System Servicing Fee is not applied.


      DOES WILD APRICOT PAYMENTS SUPPORT MOBILE PAYMENTS?

      Yes. You can accept mobile payments using the Wild Apricot for Admins mobile app for iOS or the AffiniPay app. You can also take card payments using the AffiniPay mobile swiper.

       

      WILL MY MEMBERS HAVE TO CREATE AN ACCOUNT WITH EITHER AFFINIPAY OR WILD APRICOT IN ORDER TO MAKE AN ONLINE PAYMENT WITH THEIR CREDIT CARD?

      No, they can continue to pay by simply entering their card details.


      When visitors to your site click the Pay online button while applying for membership, registering for an event, or making a donation, they will be directed to a secure Wild Apricot payment form to make the payment.

       

      Affinipay payment details page

       

      From here, they can pay using any of the credit cards that you have enabled as part of your payment settings.

       

      HOW DOES WILD APRICOT PAYMENTS INTEGRATE WITH QUICKBOOKS?

      Wild Apricot Payments can export information in a format that can be read by QuickBooks Online. This handy checklist walks you through the steps for doing this.

      With your Wild Apricot account, you can export information in a format that can be read by QuickBooks — click here for our help page on how to do this. This means that with Wild Apricot and Wild Apricot Payments, you can now export to both QuickBooks and QuickBooks Online.

       

      WHAT ARE THE WILD APRICOT PAYMENTS SERVICE FEES, AND HOW WILL THEY BE DEDUCTED?

      There are no monthly fees or set up charges with Wild Apricot Payments, only 2.9% + $.30 per transaction, which is in line with the industry standard. If you’re a US organization with a USD account, your transaction fee will be processed in USD; if you’re a Canadian organization with a CAD account, your transaction fee will be processed in CAD.

      In addition to these fees, AffiniPay is required to pass on any additional transaction fees charged by credit card companies – VISA, MasterCard, Discover, and American Express. These fees differ by credit card - for more information, visit our Help page. If you are accepting payments from countries outside of the country your organization is based in, there will be a charge of 1.45%, which is less than the rate charged by some other payment processors.

      The transaction fees will be deducted from your organization’s bank account on the second day of the following month, e.g. January’s fees are deducted on February 2.


      The description of the service fee being deducted from your account will say ‘Merch Svc Fees’ along with the last fourteen digits of your merchant account number, e.g. Merch Svc Fees 12345678912345.


      HOW OFTEN ARE FUNDS DEPOSITED TO MY ACCOUNT?

      A payment will appear on your Wild Apricot Payments account as soon as it clears the Visa/MasterCard/Discover/American Express network. This typically takes 1-2 days.


      Then, all payments that have been cleared are deposited at the end of each day. There is currently no option to change this to a monthly deposit. The description on the deposit will say 'Merch Svc Bkcrd' along with the last fourteen digits of your merchant account number, e.g. Merch Svc Bkcrd 12345678912345.

       

      HOW DO REFUNDS WORK WITH WILD APRICOT PAYMENTS?

      We are working on a simple one-click refund feature for Wild Apricot Payments, and are planning to release that this year.

      At the moment, you have the option to either void or refund a payment through the AffiniPay dashboard, and then manually record this in Wild Apricot.

      You can only void a payment on the same day it’s processed (until 12:00 AM EST). If you void a payment, the fee of 2.9% + $0.30 will not be applied for the original transaction, and you will only be charged a $0.30 card validation network fee for the refund.

      After this time, you can refund customers. The 2.9% + $0.30 transaction fee from the original payment cannot be refunded, and there will be a $0.30  card validation network fee for the refund.


      WHAT HAPPENS IF I SWITCH TO WILD APRICOT PAYMENTS DURING MY BILLING PERIOD?

      If the Payment System Servicing Fee applies to your account, it will be added on each renewal. However, this doesn’t mean that you’re locking in to paying the fee in the future. If you need more time to switch from a third party payment system to Wild Apricot Payments, you could pay the fee for a short time while you arrange the switch.

       

      If you pay monthly, the Payment System Servicing Fee will not be applied at your next renewal once you’ve switched to Wild Apricot Payments.


      If you prepay for 1 or 2 years and switch to Wild Apricot Payments during your billing period, you will be issued a prorated refund of the Payment System Servicing Fee for the period remaining until your next renewal.


      For example, if you pre-pay for 1 year in August 2019, and then switch to Wild Apricot Payments in November 2019, we will issue you a refund of the Payment System Servicing Fee for the remaining 9 months until your next renewal.

       

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