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  • Is Your Nonprofit Risking a Communications Nightmare?

    Lori Halley 09 April 2008 3 comments
    Could your organization get a message to all your members within 48 hours? One small association thought so -- until last week, when an unexpected event revealed a major flaw in how the group was communicating with its members. This is a real-life example of a real nonprofit organization: a small interest-based nonprofit with a very small budget, run by volunteers working a few hours a month from their own homes. Does this sound like any group you know?
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  • Case Study: Austin Contact Center Alliance on Growing Member Community

    Lori Halley 26 March 2008 0 comments
    This months' case study looks at Austin Contact Center Alliance (ACCA) - a progressive business association out of Texas. They share their top 5 lessons in building and growing their community. We discuss how their organization evolved and how they...
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  • Clean-Up Strategies for a High Quality Mailing List

    Lori Halley 25 February 2008 3 comments
    Cleaning up a mailing list is never quite as easy as it should be. To purge an inactive address from your database can feel like you're letting go of something that could "come in handy" someday — even if it's not useful now, and hasn't been productive...
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  • Data Collection Made Easier with Google Forms and Spreadsheets

    Lori Halley 08 February 2008 8 comments
    The more you know about your members, the better your organization can serve them. As we've mentioned, a variety of free tools for online polls are available to answer the simple questions -- but sometimes you need more detailed information from your...
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  • How to Use Mail Merge to Create Custom Membership Cards

    Lori Halley 06 February 2008 7 comments
    Spend just a half-hour in a nonprofit office, and you're likely to be all too familiar with MS Word's mail merge feature -- or at least, with the sheets of peel-and-stick mailing labels that can quickly be generated with it! And where would a nonprofit...
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