A Sneak Peak at Wild Apricot’s Online Store

Terry Ibele 13 February 2018 6 comments

Wild Apricot Online Store Sneak Peak

If you’re tired of using a third party software or manually processing sales for your organization, Wild Apricot’s new online store will soon take care of everything for you.

With the Online Store, you can sell products (like merchandise) straight from your Wild Apricot website. On the backend, all orders, email notifications, and payments will be handled automatically — all you have to do is give your customers their products.

In this post, I’ll be covering some common questions we’ve received about the Online Store.


When Is the Online Store Launching?

The Online Store is one of our newest features launching on April 3, 2018.


What Can I Sell With the Online Store?

You can use the Online Store to sell any product, service, or online resource (like a PDF) that you like.

Wild Apricot Online Store


How Do I Add Products and View Orders?

Once the Online Store goes live on April 3, 2018, you will see a new menu option in your Admin View called Store.

Online Store Dashboard

Under the Store menu, you will be able to add, edit, or remove products, as well as view orders and change settings.

You will also be able to customize product details. Here’s what you can do:

  • add and edit names and descriptions of products
  • set prices
  • set special member prices, which will be automatically available for logged in members
  • set a product category by adding a tag (used for filters)
  • hide or show products on your website


How Do I Add the Online Store to My Website?

Once the Online Store goes live on April 3, 2018, simply drag and drop the Catalog gadget onto a webpage. This gadget is called Catalog, because it will show a catalog of all the products your organization offers online. Here’s how to add it:

  • Go to the Admin View of your Wild Apricot website
  • Click Website, then Site Pages and find the page you’d like to add the Online Store to.
  • Click Edit
  • Click Gadgets
  • Scroll down to the Catalog gadget, then drag and drop it onto your page
  • Save your changes

Here’s a GIF that illustrates this action:



How Do Customers Buy Products From the Online Store?

Once your Online Store is set up on your website, customers will be able to view your catalog of products. If you have set special member prices, non-members will also be able to compare regular and member prices (setting a member discount on products can be a great incentive to become a paid member).

Customers will also be able to view product details, add a product to their cart, and checkout the order.

Here’s a GIF showing the process a customer goes through to checkout their order:



What Happens After A Customer Orders a Product?

When a customer orders a product through your Online Store, they will receive an automatic email with their invoice and details of their order. You can also choose to have a copy of this email sent to an administrator of your organization.

In the backend, an Administrator can view all open orders. For physical products such as merchandise, the administrator will have to manually fulfill the order, then go into the backend and mark the order as fulfilled. The system will then send out an email to the customer notifying them of their order status. For online resources, the link to access the resource can be included in the confirmation email that goes out automatically.


How Do I Set Up Payments?

If you have set up online payments for your membership and event fees, then you will not have to complete any additional actions.


Where Can I find More Details about the Online Store?

Stay tuned! This is just a sneak peak of what you can do with the Online Store. As we get closer to the launch date of April 3, 2018, we will be sharing more details on the full capabilities.


Future Plans for the Online Store

We are eager to hear your feedback when the Online Store launches on April 3, 2018 and will continue to improve functionality and features thereafter. Be on the lookout for more updates about the Online Store.

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Terry Ibele [Learning Apricot]

Posted by Terry Ibele [Learning Apricot]

Published Tuesday, 13 February 2018 at 5:22 PM

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  • KSLS said:

    Tuesday, 13 February 2018 at 6:08 PM
    Sounds great. Wush list: We would like to be able to set up a second different PayPal account for some item sales.
  • Terry Ibele [Learning Apricot]

    Terry Ibele [Learning Apricot] said:

    Wednesday, 14 February 2018 at 9:22 AM
    KSLS, interesting idea, feel free to add it to our Wishlist forum: https://forums.wildapricot.com/forums/308932-wishlist
  • Tom Tramantano, President USS America CVA said:

    Thursday, 15 February 2018 at 1:01 PM
    Will we be able to download reports for the online store?
  • Southernmost Coconut Castaways said:

    Monday, 19 February 2018 at 11:03 AM
    We are currently using a Square for offline sales at events...can we tie the Square into our Wild Apricot store, or will you have a replacement for the Square?
  • David Shepherd said:

    Thursday, 22 February 2018 at 1:21 PM
    Will we be able to sell subscriptions (recurring billings) through the Store if we're setup with Stripe to handle that, as with memberships?
  • Mark Weber, Alaska Aviation Museum said:

    Friday, 23 February 2018 at 5:36 PM
    Will the online store only work with Apricot websites or can we use it with others?