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Wild Apricot January 2014 Software News

Lori Halley 30 January 2014 1 comments

Security, Backups and Other Nerdy-But-Necessary Stuff

Keeping things secure

With recent stories about major retailers such as Target and Neiman Marcus having millions of credit card records stolen, you’d be forgiven for wondering if your data was safe with any company, particularly one that operates ‘in the cloud’ like Wild Apricot does. While no system is foolproof, we do take security very seriously, and we have undertaken a number of steps to ensure that your information is safe with us.

Protecting your payment data

About 10 years ago, the major credit card issuers created something called PCI DSS, short for “Payment Card Industry Data Security Standard.” If you’re feeling particularly bored and/or nerdy you can read all about this on Wikipedia, but the short version is that this was developed to protect personal information and ensure security for online payment transactions. 

Wild Apricot is PCI certified, and as part of this our payment processing systems are scanned regularly by Trustwave, a recognized 3rd party tester. Trustwave issues a certificate confirming this every 3 months. We post our PCI compliance information on our website, you can check it out any time here: https://www.wildapricot.com/security-policy-overview#payments.

Infrastructure and backups

In addition to PCI certification, monitoring and data backups are a critical part of what we do to help keep your information safe. While Wild Apricot operates out of offices in Toronto and Moscow, our servers are actually located in Louisville, Kentucky. Our hosting is handled by CBeyond, a major provider to ‘cloud’ application providers such as ours. They have a state-of-the-art system with fancy stuff like biometric confirmation of identity for entry into their facility -- this stuff is not just for the movies! CBeyond performs extensive back-ups on all data, and we do additional backups and monitoring of all systems ourselves. See https://www.wildapricot.com/security-policy-overview#procedures for more details.

What can YOU do?

If you’re old enough to remember the TV show “Hill Street Blues”, you’ll probably recall Sgt. Esterhaus’ famous catchphrase: “let’s be careful out there.” Although the show ended in the 80s it’s still great advice! In addition to all the things we do to help keep your information safe and secure, here are a few tips to help further protect yourself:
  • Never send credit card details via email or chat. 
  • Keep all your software up to date. If automatic update is available, enable it. If you get a notification of an update to software, install it as soon as possible
  • Always run an antivirus software and keep it up to date. But do remember that it's not a panacea - there are many zero day exploits which can infect you before the antivirus software gets updated to recognize it.
  • For your personal computer we recommend free Microsoft Security Essentials
  • Do NOT download attachments or programs from email or from Internet sites that you do not trust

Lori Halley [Engaging Apricot] Lori Halley [Engaging Apricot]

Posted by Lori Halley [Engaging Apricot]

Published Thursday, 30 January 2014 at 9:00 AM


  • K Weatherby said:

    Thursday, 30 January 2014 at 11:18 AM
    Thanks for being proactive about protecting our data, and reminding that you are.
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