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Got Klout? Great Twitter Metrics for Nonprofits

Lori Halley 23 December 2009 5 comments

This is the fourth (and last) of the four innovative tools we’ve been looking at in the Better Twitter Analytics series, seeking a new way of looking at data to help you shape and improve your nonprofit’s social media strategy.

Whether your nonprofit organization is new to Twitter and you haven’t yet chosen a Twitter analytics tool — or you’re simply looking for fresh insights — Klout is an excellent (free) service that's well worth a try. Not only does it give you a host of useful metrics that are hard to find elsewhere in one tidy package, it actively helps you understand what the numbers mean and what you can do with them.

Klout trends indicators

Your Klout Profile

Klout user profiles are organized into five pages, linked in the left sidebar: Summary, Stats, Content, Network, and Influence Tracker:

Summary shows you the four-quandrant Neighborhood Comparison Graph, described as “a way to visualize relative influence and audience size across similar users… based on factors such as how often they tweet, who they follow and who follows them and how their audience interacts with the messages they create.”  (You can read more about the graph and what it means at http://klout.com/graph/.) At the bottom of the page are pictures of Twitter users you “probably” influence and are influenced by, as best Klout can calculate.

Content doesn’t appear to be updated as often as it might be for optimum accuracy, but you should find it interesting to take a look at, to see what topics are associated with your organization’s Twitter account. Click on a couple of the most relevant topic links to see which other Klout users are talking about the same things, and you may find some new folks to connect with.

Influence Tracker is less useful, I think. It seems to show the same faces every time and I suspect it needs a bit more work — my own Klout account shows I’m “losing influence” with a few people I haven’t been in Twitter-touch with for more than a  year!

And the Network feature is basically a map with colored dots for the top few people Klout believes that you have most influence with. If you’re like me, they’re mostly going to be friends, and you already know where they are. I also noticed that the map shows one person from Ontario, Canada, as being located somewhere in the US Midwest…

So, yes, there are still a few bugs to get worked out in these sections. But that’s barely the beginning of what Klout has to offer…

Klout stats screenshot

Klout rocks your Twitter Stats

There’s a virtual buffet of measurements to choose from on the Stats page of your Klout user profile, and most of the numbers here are actually useful to nonprofits trying to figure out how to make the most of their time on Twitter.

First: overall Klout Score, True Reach, Network Score, and Amplification Score. Clicking on any of these will present those stats over time in a nice graph, with a bit of text underneath it to remind you where the numbers come from and what they may imply for your Twitter success. (These are all explained in detail at http://klout.com/kscore/.)

Amplification, for example, is likely to be an important set of metrics for most nonprofits, with public education, outreach and awareness-raising high on your list of priorities:

Amplification Ability — This is the likelihood that your message will generate retweets or spark a conversation. The ability to create content that compels others to respond, or increase the velocity of content so that it spreads into networks beyond your own is a key component of influence.

Amplification Ability is a composite of the following subcategories:


How diverse is the group that @ messages you?
Are you broadcasting or participating in conversation?
How likely are you to be retweeted?
Do a lot of people retweet you or is it always the same few followers?
Are you tweeting too little or too much for your audience?
Are your tweets effective in generating new followers, retweets and @ replies?
Factors measured: Unique Retweeters, Unique Messages Retweeted, Follower Retweet %, Unique @ Senders, Follower Mention %, Inbound Messages Per Outbound Message, Update Count.

In fact, Klout goes beyond the usual aggregates for ranking “influence,” which can be hard to interpret for most of us, and thoughtfully supplies a lot of much more specific measurements. These are divided up into four categories: Reach, Demand, Engagement, and Velocity; you can just click the name of any variable on your stats page for an explanation of what it is all about.

For example:

Follower Mention %
The percent of your network that has @ messaged you in the last 30 days. Calculated by measuring the number of unique users that have @ messaged you/follower count. This is a good way to see how engaged your audience is with your content over time.

Klout statistics screenshot

Another couple of metrics I really like here, along the same lines, are the Unique @ Senders, Unique Retweeters, and Follower Retweet %. Taken together, these four give a pretty good sense of whether you’ve got one small group of vocal supporters doing all the message-spreading, or you’re starting to genuinely build on that core, to attract new supporters who are keen to tweet your cause.

In general, Engagement is likely to be the most relevant area for organizations using social media primarily to stay connected with their members; and, in fact, for anyone who is using Twitter as a tool for relationship building, more than a simple one-way broadcast channel.  How much of your nonprofit’s Twitter activity is two-way conversation with your supporters? How engaged are other Twitter users with the content you’re tweeting? These are the kind of questions you’ll want to ask, as you look at these numbers and how they trend.

Regardless of your organization’s specific Twitter strategy and its goals for being on Twitter in the first place, however, Klout’s various metrics are bound to offer new insights into how you’re connecting with others on Twitter and how you might adjust your Twitter approach to better meet your nonprofit’s particular goals.

CoTweet profile sidebar sectionNews: Klout is Integrated with CoTweet

If you use CoTweet to manage multiple Twitter accounts (or for multiple users on your nonprofit organization’s official Twitter account), Klout’s just been integrated. That means the CoTweet profile sidebar now shows the Klout Score for other Twitter users, if they have a Klout account, alongside their followers and following numbers. It’s another way to get a general idea, at a quick glance, of the relative “influence” of the individuals within your organization’s Twitter tribe and others to whom you might want to reach out.

Have you tried Klout yet, or any of the other Twitter analytics tools we've been looking at in the Better Twitter Analytics series?  What features are most useful to your organization, and what features would you like to see in a Twitter analytics tool?  Share your thoughts in the comments!


Lori Halley [Engaging Apricot] Lori Halley [Engaging Apricot]

Posted by Lori Halley [Engaging Apricot]

Published Wednesday, 23 December 2009 at 9:45 AM


  • Twitter Trackbacks for Wild Apricot Blog : Got Klout? Great Twitter Metrics for Nonprofits [wildapricot.com] on Topsy.com  said:

    Wednesday, 23 December 2009 at 12:57 AM
  • uberVU - social comments said:

    Wednesday, 23 December 2009 at 2:01 AM

    This post was mentioned on Twitter by nptechblogs: Wild Apricot Blog: Got Klout? Great Twitter Metrics for Nonprofits http://bit.ly/93cJU1

  • Michael Martine said:

    Wednesday, 23 December 2009 at 7:24 PM

    Thanks for sharing this awesome find! I'll have fun playing around with it. :)

  • Rich Baker Digital Engagement said:

    Friday, 15 January 2010 at 5:02 AM

    Great article - thanks! I have interviewed the CEO of Klout on my blog - you might want to check it out! http://rich-baker.com/2010/01/15/klouts-ceo-talk-to-rich-baker-about-twitter-influence-and-2010/

  • Wild Apricot Blog said:

    Wednesday, 24 February 2010 at 4:45 AM

    Where do your nonprofit's members, donors and supporters spend their time online? What social networks should you focus on, for the best return on investment? Flowtown can help you find out.

Sorry, this blog post is closed for further comments.

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