BlogWebsite & Technology Rating Membership Software: Ease of Use Website & Technology Rating Membership Software: Ease of Use Author: Tatiana Morand June 3, 2011 Contents 🕑 1 min read Of course, every software vendor will tell you that his software is the easiest to use ever and will shower you with testimonials from happy clients to that effect. And, of course, this will be total baloney. It’s not necessarily that the vendors are intentionally trying to trick you, but everyone has different levels of technical skill, knowledge, and prior experience that will impact how easy it is for them to use a piece of software. Here are our recommendations on how to evaluate software for these considerations: Always make sure that you can get access to a full trial version of the software before you consider buying. Canned demos are no substitute for trying out the software yourself. If a software vendor doesn’t have a clear way to sign up for a free trial version on their site, contact them and tell them you won’t consider buying their product unless you can get a proper trial! Pick several volunteers from your team (3 or 4). Select several typical tasks you want to do in your software. (Ideally, do end-to-end tasks: for example, from the member application, to finding and updating member profile by administrator, to having this member use online self-service features.) Provide your volunteers with whatever documentation is available – and let them contact the vendor’s technical support, just as they would in a real-life situation. Ask your volunteers to rate the ease of use for each system for each task. Related Website & Technology Articles Website & Technology 🕑 9 Min Read How to Make a Forum on Your Nonprofit Website: 13 Steps + Best Software Marlena Moore Nov 14, 2023 Website & Technology 🕑 5 Min Read 25 Solid Membership Website Examples & How to Create Your Own Terry Ibele Oct 24, 2023 Website & Technology 🕑 5 Min Read 7 Solid Club Website Examples to Get Ideas for Your Club Website Terry Ibele Oct 11, 2023 The Membership Growth Report: Benchmarks & Insights for Growing Revenue and Constituents Get the report now!