November Update: 6 Ways to Boost Your Volunteer Program in 2020   

WildApricot Updates November 27, 2019

Shawn Klerer

By Shawn Klerer

For many of the organizations we work with, December is a time for making plans for the upcoming year. Whether you’re creating a strategy to grow your membership or filling out your event calendar for the coming months, you might be looking for some education and inspiration on how to improve your organization in 2020. 

Our monthly round-up of free nonprofit webinars includes learning opportunities in the areas of fundraising, proposal writing, social media, website design and more, so you can become an expert without having to step out into the cold. 

If your organization works with volunteers, we’ve picked out six free webinars that will help you reinvigorate your volunteer program in the new year. So, if you’re looking for new ways to recruit more volunteers, ideas for how to grow your volunteer program, or advice on keeping your volunteers engaged, these webinars will show you the next steps.

Click the links below to see a description of each webinar, plus the date and time of the session. 


Recruit and manage new volunteers:

Scale up your volunteer program:

Improve your program and increase retention:


Here's what else is in this month's newsletter:


New in WildApricot: 

Mobile finances sidebarManaging your organization’s finances from the free mobile app

In 2019, we added a whole new module to the app for admins: Finances. With this module, you can now take care of finance tasks without needing to be at your desk. 


The new finance module lets you view lists of invoices and invoice details, take payments, review refunds, check each contact's financial history, and more, to help you make sure you don't miss out on a dime. 


The holiday season can be a particularly good opportunity to follow up on unpaid invoices and take payments, since you'll be face-to-face with your members - and their wallets.


Here are three ways you can keep on top of your finances at events - all you need is your smartphone and the app for admins. 

1. Following up on unpaid invoices

2. Accepting payment for invoices on the spot

3. Following up on customer queries about payments and refunds


Click here to read the post and see how. 


Email image - newsletter cropGetting started with the new email editor? Here’s what you need to know

If you create and send emails or newsletters, hopefully you’ve had a chance to try out the new email editor we launched in November. 

Inspired by your feedback, the new drag-and-drop editor allows you to build custom layouts, and the gadgets help ensure that your emails will still look as you designed them when they arrive in your contacts’ inboxes. 

To help you get started with the new email editor, here are some resources you might want to take a look at: 



PersoniFest 2020: Thanksgiving Flash Sale


We are thankful for you! As you’re enjoying your Thanksgiving leftovers, be sure to save room for the tasty content at the 2020 WildApricot User Conference


Our conference is part of PersoniFest, the annual conference hosted by Personify, our parent company. We’re hosting it in Colorado Springs, Colorado, between April 5-8, and we’d love to see you there. 


During PersoniFest, you'll have access to dozens of sessions, which will cover product training, membership marketing, data management, and demo and training sessions with the WildApricot team. See the Agenda at a Glance for the lineup of keynotes, breakout sessions and celebrations that you’ll have access to this year. 


As a WildApricot customer, you can register for the conference at the special price of $298 USD.   

If you register between November 29 and December 2, you can use the discount code WATURKEY to get over 30% off an all-access pass so you’ll pay just $199.  


Support FAQs

What’s the difference between a member’s join date and member since date?

The join date is the date the membership application was submitted. If the membership level requires payment or approval before activation, then the join date (and thereby, the next renewal date) may be different from the member since date, which is the date the membership was approved and activated. 

Why is the event I just added not showing up on my event calendar?

If the event you just added doesn’t show up on your event calendar, first check the visibility setting for the event. If it’s not set to Public then it’s restricted to administrators only or to selected membership levels or groups.  


If it’s already set to Public, check the event calendar gadget settings and make sure you’re not filtering the calendar using event tags that your new event doesn’t have. 

How do I control the order of the products in my online store?

You can control the order in which your products are sorted from the gadget settings for the catalog gadget. Using the Sorting dropdown, you can sort the product list by date added, price, or name, in ascending or descending order. 


Meet the Team

Sundus Nadeem, Customer Service and Technical Support

Sundus imageHello my wonderful Apricot Users!
My name is Sundus and I am the one you speak with over the phone or through tickets whenever you get stuck creating content for your website or settling a payment :) I'm that Sunny Apricot who brings light at the end of the tunnel when things seem to be falling apart during the stressful times - especially when you're experiencing an issue in the software!

I joined WildApricot in April 2019 and since then, my team and I have been working really hard to ensure that the product and the quality of customer service we provide to our clients not only meets but exceeds their expectations.

What I love about working at WildApricot is the people who make WildApricot! This not only includes the wonderful management, my talented colleagues and the inspiring mentors here, but also the phenomenal leaders of the organizations we work with on a daily basis.

Every day, I get to learn what these amazing leaders are doing out there in the world to make a difference, and I am thrilled and motivated to help our fabulous leaders achieve their goals by providing the consultation they need!

So feel free to pick up your phone or grab your laptop and reach out to us about anything and everything!! All kinds of feedback! Anything you are having difficulty with! Or even just to say hi! We are here for you! :)


Blog of the Month

Online Payment Processing for Nonprofits: Everything You Need to Know


If you’re considering accepting online payments to raise funds more efficiently, you might still have some questions you need to answer before you take the next step. 


We’ve put together this resource to help you understand how online payment processing can benefit your nonprofit, as well as how to make sure you’re choosing the solution that’s right for you. 


In this post, we cover: 


Click here to see the full post.


Here are the rest of this month’s blog posts: 


Organization Spotlight

Ovarian Cancer Alliance of Oregon & Southwest Washington

Ovarian cancer org spotlight

The Ovarian Cancer Alliance of Oregon & Southwest Washington promotes ovarian cancer awareness and education, supports those diagnosed and survivors, and advocates for public policy and funding.  

Theirwebsite includes a monthly series where women share their experience of ovarian cancer, information on ovarian cancer symptoms and risk factors, and the Trust Your Gut awareness campaign, which features super heroes who have had an ovarian cancer diagnosis.  

Website theme: Tinted Tiles - Partly Cloudy


The Membership Growth Report:

Benchmarks & Insights for Growing Revenue and Constituents

Get the report now!

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