March Update: Do More With Your Online Store

WildApricot Updates March 29, 2021


By WildApricot

Improving your online store was a big focus this month. You now have the option to have free products on your store for members. You can also expect more improvements to the online store feature to support your operations in the coming release. We've also added several new resources to help you better communicate with members, including this featured blog: How to Welcome New Members to an Organization.

Also in this month's newsletter:  

  • Product Update: New Features for the Online Store  

  • Share Your Input on WildApricot’s Personify 

  • Update from the Support Team  

  • Free Nonprofit Webinars for April 2021  

  • Blog of the Month: How to Welcome New Members to an Organization 

  • Expert Webinar: Member Experience Design Trends for 2021 (And Beyond) 

  • Meet the Team: Chloe Jennings Software Support Consultant 

  • Organization Spotlight: International Women’s Club of Dublin   

Product update: New features for the online store

Free products for members 

This month, we rolled out support for free products. This feature allows you to give your paid members more benefits than non-members by offering products for free for members only. You can also offer free products as a way of checking out and tracking resources like books or gym equipment.  

You can offer free digital products like free webinars or free physical products like printed membership cards or t-shirts for members, where members would only have to pay for shipping. To help you find inspiration for your inventory, have a look at this featured blog: 5 digital products to help grow your organization's revenue.

More improvements to the online store in the April release 

The version 7.20 release is just around the corner and will begin rolling out on April 5. Soon you'll be able to filter store orders by payment status or order status, for instance. You’ll also be able to export your store orders as an Excel spreadsheet. 

For more updates on the 7.20 release, see this Help article.   

Share Your Input on WildApricot and Personify

WildApricot’s parent company, Personify, has hired Superhuman, a branding agency, to help us clarify and strengthen our brand and messages to the market. As a part of that work, they have created a survey to gather inputs from valued stakeholders like you. 

This survey will take about 8-10 minutes and will ask for your perspective on Personify, your experience as a customer and areas of opportunity for our brand. There are no right or wrong answers, and we appreciate your honest thoughts and opinions. All of your responses will be relayed anonymously back to our team. 

We look forward to hearing your feedback and request that you complete this survey by Friday, April 2.

Thanks in advance for your support on this important initiative, 

The Personify team 

Share Your Input

Update from the Support Team

This month, we are sharing answers to frequently asked support questions. 

How can a member use a credit or outstanding balance? 

Members can apply a credit or outstanding balance when paying one or more invoices from their member profile. From the Invoices and payment tab in their member profile, members can select the invoices they want to pay, and the credits they want to apply. 

After choosing the appropriate invoices and credits, the member clicks the Pay online button if the credit being applied is less than the selected invoice amounts... 

...or clicks the Settle button if the credit being applied equals the selected invoice amounts. 

An administrator can apply the credit on behalf of a member by settling the payment used to record the credit to an outstanding invoice. For instructions on settling payments to invoices, click here

How do I add or remove fields on the membership application form? 

The membership application form is a combination of common fields and membership fields.  

All your common fields and membership fields will appear unless they are not enabled for the selected membership level within the field's Use in setting.  

So, to remove a field from the membership application form, disable it for the appropriate membership levels within the field's Use in setting.  

Note: Common fields and membership fields will appear on your membership application form even if the Others access setting for that field is set to No access, and even if that field is set to No access on the Member privacy settings screen.

To add more fields to the form, you create more common fields or membership fields.  

For more information on customizing the membership application form, click here


Free Nonprofit Webinars for April 2021

Here are 53 free webinars that the internet has to offer to help you: 

  • Raise funds for your organization online  

  • Make the most of your nonprofit website  

  • Recruit and engage volunteers using social media  

  • Improve your organization’s budgeting process  

  • And much more 

See What's Coming Up


Blog of the Month: How to Welcome New Members to an Organization

As a membership manager, it’s your responsibility to make sure new members feel comfortable at their first meeting or event with your organization. This blog includes top 12 best practices on how to help make that happen. 

Read the Full Blog

Also, on the blog this month: 

Expert Webinar: Member Experience Design Trends for 2021 (And Beyond)

In this free webinar, Joy Duling from The Joy of Membership will be joining us to share trends that have emerged over the past year and are likely here to stay. 

You’ll learn: 

  • 7 trends that you should be paying attention to as a membership professional 

  • How each of these trends can impact your ability to attract, engage, and retain members 

  • Specific ways to easily weave these trends into your operations 

Date: Tuesday, April 13 

Time: 2:00 PM (ET) / 1:00 PM (CT) 

Learn More


Meet the Team: Chloe Jennings Software Support Consultant 

Hello everyone, I’m Chloe. I am part of WildApricot’s technical support team. In my role, I answer questions about how to use our software, and help our users make the most out of what WildApricot can do. I love my work in support, it is great to be helping organizations bring people together by making connections with and between their members.  

When I was in university, I spent a lot of time volunteering, and I used to work for a private members club. This background is what drew me to WildApricot. I’m so glad I ended up a part of this team. WildApricot really isn’t like anywhere else I’ve ever worked—we have such a solid group of thoughtful, smart, and compassionate people.  

In my spare time, I enjoy reading (I’m in two book clubs!), writing, drawing, fermenting foods, gardening and baking. I’m known on my team for my miso-sweet potato bread and for having too many hobbies. 

Organization Spotlight

This month, our featured organization is: 

International Women’s Club of Dublin  

The International Women’s Club of Dublin (IWCD) was founded in 1982 to welcome expatriates and their families to Ireland. Sharing similar interests, members focused on broadening their understanding of their new host country while quickly developing a dynamic and strong network in Dublin. Over these last 35+ years, the association has grown from a handful to hundreds of members, who currently represent over 60 nationalities. 

What makes its website awesome

A very organized website with inspiring photos, IWCD’s website is one to emulate. The homepage has a simple navigation bar and call-to-action buttons to take visitors to various pages. The gallery on the homepage also features membership highlights. Looking at these pictures alone entices you to want to experience Dublin and its vibrant culture. 

Website theme: Overcast Kaleidoscope  

Visit the Website

The Membership Growth Report:

Benchmarks & Insights for Growing Revenue and Constituents

Get the report now!

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