March Update: Resources to Help Your Organization Adapt During the Pandemic

WildApricot Updates April 02, 2020

Shawn Klerer

By Shawn Klerer

Due to the unprecedented impact of the current global pandemic, many organizations have found themselves facing unexpected new challenges.


Perhaps you're finding it tough to move everything your organization does from in-person to online. Maybe you're concerned about how your organization will be able to continue without revenue from events. Or you might be trying to find ways to mobilize your community to help people who are in need.


In these challenging times, we're here to help you and your organization adapt so that you can keep supporting your members and carrying out your mission.


We'll be publishing free educational resources to help you:

  • Tackle admin challenges you might face as you make necessary changes to your processes

  • Get ideas for ways you can keep pursuing your mission and supporting your members

  • Keep your organization running smoothly

  • Be inspired by how other organizations are tackling these challenges

  • Find ways to support people who are in crisis


You'll find all these and more on the new resources page. We'll keep adding to it all through April and May 2020, and ongoing as the situation requires. 


Click here to see the resources page.


Also in this month's newsletter:

Personifest virtual event banner

April 23, 2020

9:30 a.m. ET/ 8:30 a.m. CT

Join us for a free, one-day education event as we host our user conference, PersoniFest, online! You’ll learn expert tips and tricks, best practices, and a preview of what’s coming this year from Personify. 


The event is open to all WildApricot customers, and includes sessions that qualify for CAE, CPE and CEM credits.


Click here to learn more and to register for your spot.


Keep an eye out for these two highly requested product enhancements that are coming soon. 

Coming soon: membership reports

Have you ever wished there was a simple way to review your membership numbers for the past year? Do you spend time manually tracking your monthly membership numbers in a spreadsheet?  

With the new membership reports feature, you’ll have instant access to accurate membership numbers that you can filter by member level and date range. You’ll be able to start using the membership trends reports this May, with two more membership report types planned to follow soon.  

With the membership trends report, you’ll be able to see at a glance how member numbers have changed across each year, which months have had the most and least members, which member levels you’re seeing the most monthly recurring revenue from, and more.  


Coming soon: quick customization of website colors and styles

If you’re in the process of designing (or redesigning) your website, customizing colors in the Website editor is going to be much simpler. 

Rather than spending time scrolling through long lists of settings, the updates to colors and styles customization mean you’ll have quick access to the color settings for commonly used elements like the site background, headings, menu and text options. Plus, it will be easier to see which element each setting applies to: when you select a setting from the quick customization list, it will highlight the element you're about to customize on the page. 

Update from the Support Team

Canceling events and issuing refunds  

If you have to cancel an event, we recommend you take the following approach.  

  1. Don't delete the event. Instead, start by disabling registrations for the event. 

  1. Change the name of the event to Canceled: [name of event]

  1. Go the registrants list and click on the first registrant.  

  1. Click the Cancel registration button to cancel the registration.  

  1. When prompted, enter a note explaining the reason for the cancellation.  

  1. Click the Send notification button to send the Event registration canceled message. Remember, the cancellation message is not automatically sent when a registration is canceled manually. 

  1. Now that the registration is canceled, you can issue a refund for the registration fee or simply inform the registrant that the amount has been credited to their account and can be applied to future fees. To apply the credit to another event registration, register the person for the other event, then settle the payment to the newly generated registration invoice.  


When issuing a refund, remember that refunds can only be issues from within your payment processor. Recording a refund in WildApricot will not result in funds being transferred. 

Blog of the Month: How to Create a Crisis Communications Plan for Your Nonprofit

crisis plan blog postIn times of crisis like we’re experiencing right now with the COVID-19 pandemic, it’s hard to know how to respond.


Your initial tendency might be to go into fight or flight mode: either to respond right away, without taking the time to think of a balanced response, or to run away from the situation.

However, as difficult as it is, the best response lies somewhere in between: in remaining honest without being defensive, and in taking a step back to better analyze the situation without ignoring it altogether.


But how do you figure out how to strike this balance?


That’s where a crisis communications plan comes in.


In this post, we show how to put together a communications plan, including assessing the situation, deciding on channels, and best practices for crisis communications.


Click here to read the full blog.


Also on the blog this month: 



julia campbell podcast image

Are you always looking for more ways to help your organization? Are you also looking for a new podcast to while away your time indoors? Here’s a new solution to both! 

We’ve been recording with the Planet Leadership podcast to bring you conversations with nonprofit industry experts. You’ll hear how organizations have found success, the strategies and tools that helped them grow, and top tips from people who’ve been working in the industry for years.  

In the first WildApricot episode of the Planet Leadership podcast, we chat with nonprofit marketing expert Julia Campbell about how nonprofits of all sizes can stop spinning their wheels on social media and start getting real results using digital tools.  

In this episode you’ll learn: 

  • Julia’s three-step framework to captivate your audience with content 

  • Examples of campaigns designed to inspire your audience and call them to action 

  • How to set up a consistent posting cadence 

  • Why you should be analyzing your success and failure 

Click here to listen to the podcast.   


Meet the Team

Steve Andrews, Technical Communicator

Steve Meet the TeamHello everyone, I'm Steve aka Picky Apricot. I write the help articles and produce the video tutorials that appear on our help site and in our in-product Help Center. I also respond on behalf of the Support department to questions on social media and to the comments you enter when you are asked to rate WildApricot. And when you give a help article the thumbs down and leave a comment, I respond and work with you to figure out how the article can be improved.  

Being part of the WildApricot family is a once-in-a-lifetime opportunity to combine my love of words with my desire to make a difference in the world. I consider it a privilege to help you with your various passions and pursuits. In these challenging times, it's people like you who inspire me and give me hope for the future.  

When I'm not in self-isolation keeping my social distance, I like to play guitar, run, read, and go bike riding.  

Organization Spotlight

Delaware Association of Nurse Anesthetists

Delaware Association of Nurse Anesthetists image

The Delaware Association of Nurse Anesthetists (DANA) was formed in 1953 and is a member organization of the national American Association of Nurse Anesthetists. The membership of the DANA is comprised of nurse anesthetists who work in hospitals, surgery centers and office-based practices throughout Delaware and the surrounding area. 

The DANA strives to assure the highest standard of anesthesia care for patients while promoting the professional well-being and interests of its members.

The DANA website includes information on wellness and peer advisor support, advice on advocacy, photo galleries from meetings and volunteer events, and a job bank. 


The Membership Growth Report:

Benchmarks & Insights for Growing Revenue and Constituents

Get the report now!

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