Wild Apricot Expert Webinar Series

Converting Volunteers From Joiners to Stayers 

by Tobi Johnson

Date: April 16th, 2015 2:00 PM ET

Tobi Johnson believes that when done successfully, your volunteer onboarding process can help new volunteers find a comfortable and stimulating place to support their association or non-profit.

In this Wild Apricot Expert Webinar, Tobi Johnson will help you understand what drives volunteer satisfaction, particularly that of highly skilled volunteers. The session explores how volunteer motivation and needs change as they progress through levels of engagement. In addition, she shares a list of volunteer orientation “must haves” and how to design an onboarding process that speeds up engagement and promotes a strong sense of leadership in your team.

Key Takeaways:

  • Volunteers don’t always understand or make the connection to how their efforts will impact the organization – you need to point it out.
  • When volunteers acclimate, they experience a lot of conflicting emotions: surprise, anticipation, joy, fear, ambiguity. Be sure these emotions aren't discounted or ignored.
  • Calculate your volunteer program as an investment (see ROI calculator on Tobi's site) – determine, then check again in 6 months to validate your approach.

Webinar Recording

View on YouTube


Slideshare Presentation

View and download slides directly from Slideshare

Additional Resources


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