Help and Support options for Wild Apricot software


  • Online Documentation - read online or download PDF help file:
    • Setup information for new users
    • Information on using your custom domain, email, and online payments, and using Wild Apricot with your existing website
    • Detailed descriptions and screenshots of all functions in Wild Apricot software
    • Video tutorials, release history, and information about our partners who can help in setting up and customizing your Wild Apricot website
    • Information on upgrading/downgrading and deleting your account
    • Information on the white-label version of Wild Apricot for resellers
  • Support Portal - for prospective clients, current users, and partners:
    • Find answers to frequently asked questions in our Knowledgebase.
    • Submit your question or problem and get a reply within one business day.
  • User Community - discussion forums:
    • Roadmap forum - outline of upcoming Wild Apricot enhancements
    • Wishlist forum - for your feedback and suggestions, and voting on feature requests already submitted
    • Service notice forum - information about Wild Apricot maintenance and new releases
    • General discussion and questions forum is a place for you to interact with other Wild Apricot users and ask questions not addressed elsewhere. Post your questions and search for answers that others may have posted.
    • Customization forum - ask questions about HTML, CSS and Javascript customization.

See also Contact Us for how to get in touch with us by email or telephone.