Help and Support options for Wild Apricot software


  • Online Documentation - read online or download PDF help file:
    • Setup information for new users
    • Information on using your custom domain, email, and online payments, and using Wild Apricot with your existing website
    • Detailed descriptions and screenshots of all functions in Wild Apricot software
    • Video tutorials
    • Release history
    • Information on upgrading/downgrading and deleting your account
    • Information on the white-label version of Wild Apricot for resellers

  • Support Portal - for prospective clients, current users, and partners:
    • Find answers to frequently asked questions in our Knowledgebase.
    • Submit your question or problem and get a reply within one business day.

  • Service Partners Directory - companies and consultants who provide setup and customization services for Wild Apricot sites. These third-party providers can assist with:
    • Account setup
    • Website look-and-feel
    • Graphic design
    • Custom scripting and more

  • User Community - discussion forums:
    • Roadmap forum - outline of upcoming Wild Apricot enhancements
    • Wishlist forum - for your feedback and suggestions, and voting on feature requests already submitted
    • Service notice forum - information about Wild Apricot maintenance and new releases
    • General discussion and questions forum is a place for you to interact with other Wild Apricot users and ask questions not addressed elsewhere. Post your questions and search for answers that others may have posted.
    • Customization forum - ask questions about HTML, CSS and Javascript customization.

See also Contact Us for how to get in touch with us by email or telephone.