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Billing and Refund Policy
Wild Apricot software is provided as a subscription service.
All prices are quoted and charged in US funds.
You can select a monthly or annual payment plan.
Annual payment plans provide 10% discount from the current list price.
You are required to provide valid billing information in your account and maintain it up to date: contact name, organization, credit card details (for accounts paid by credit card), billing address, email address and telephone number.
Monthly payment plans
Monthly payment plans have to be paid with a credit card.
Your account will be automatically upgraded once you successfully process your first monthly payment and authorize the ongoing monthly payment.
Your card will be automatically charged as of the effective date of your authorization, and each month thereafter.
Payment receipt will be sent to your billing email address following each monthly charge applied to your credit card.
Upgrades and downgrades of your payment plan have to be done online within your account.
Annual payment plans
Annual payment plans can be paid with a credit card, PayPal account or check
Annual Accounts paid online with a credit card will be upgraded automatically
Annual accounts paid on invoice will be upgraded per our discretion - either immediately after you request the annual invoice or upon a receipt of the full payment.
Annual Accounts paid online with a credit card will be renewed automatically on the anniversary of upgrade date
Annual payment discount is subject to full payment received within 30 days from the date of upgrade.
For annual accounts paid on invoice we will issue the renewal invoice on the anniversary of upgrade date
If your account is in arrears, you will be notified in one the following ways:
message displayed in your account to all account administrators
and/or by email to billing contact email and/or account administrators
and/or by telephone to billing telephone number
If you do not rectify your account on a timely basis, your account will be downgraded to a free account plan per our discretion.
You may cancel your subscription at any time. To cancel it, delete your Wild Apricot account online from the administration screen within your account. Further charges will be stopped automatically.
You can also contact our billing department by phone or email to request a deletion of your account, change of billing plan or downgrade to a free plan. For security reasons we will have to confirm this request by sending an email to your billing email address. Once you confirm by replying to that email, we will process your request within one (1) business day and adjust further charges accordingly.
All fees are quoted exclusive of all taxes and levies
Additional processing charges might be added by the financial institutions or other intermediaries, such as Cross Border Assessment Fee by Visa and MasterCard.
For residents of Canada: HST is added for residents of Ontario, British Columbia, Newfoundland, New Brunswick, and Nova Scotia; GST is added for residents of other provinces and territories.
There are no refunds for a period for which billing has already occurred.
If your account has been downgraded for non-payment, outstanding amount will be added to the total if you re-upgrade it.
It is your responsibility to ensure that our billing emails are properly delivered to your mailbox and not blocked by your anti-spam software or other protection measures.
For sales and support questions,
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Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7
Billing and refund policy