Wild Apricot Reviews

Read Actual, Unfiltered Results of our Customer Satisfaction Survey

Any company can hand-pick a few endorsements from happy clients, and package them up nicely to show to the public. We used to have a web page like that - see old testimonials. But who wants to read a lot of carefully selected (boring) positive testimonials? Instead, we've opted for full disclosure.

Every six months, Wild Apricot conducts a Client Satisfaction survey. Our most recent survey (in December 2008) drew a pretty decent turnout - 200 responses, although not all respondents chose to reply to every survey question - and we've decided to share what we learned. What you see on this page is the unfiltered results that latest customer survey - a number of charts and the raw data dump of text replies to a couple of key questions. Read on, or at least take a moment to scan it.

See what 200 Wild Apricot clients really think about our software/service - the good, the bad and the brutally honest!

Index

  1. Charts
  2. How would you explain Wild Apricot and its benefits?
  3. What features of Wild Apricot do you find the most useful, and why?



If you were to recommend Wild Apricot to others, how would you explain what Wild Apricot is / its benefits?

# Comment Text Response Date
1. The ability to update content on your own website without a 3rd party and the ability to maintain an accurate membership database with automatic membership renewals is absolutely a fantastic benefit. Wed, 12/31/08 11:38 AM
2. long conversation. Need to understand their needs. I think the benefits will come from a long relationship. Learning curve is not too bad but it is there. I want to use the stuff I have learned this year and see what I can improve on next year. Wed, 12/31/08 9:26 AM
3. allows you to accept online payment, easy setup, great looking web page with very little work, and very little computer skills. also good is that a computer type can take you site to another level, if you wish. Tue, 12/30/08 11:43 AM
4. Contact management, event registration and communication software. Wed, 12/24/08 2:58 PM
5. I would explain all the features, but the biggest advantage is the cost! No setup fee, hosting fee, and scalable choice of options that really fit a smaller organizations needs. The other guys are $3,000 a year for entry level!!! Don't change a thing there.
Love how you listen to users on surveys like this or on your forums and try to really make improvements that matter. Did you say 5th update this year? Most software makers do one per year. That is why I think you're great! I think you really try to give a quality product.
Thanks! 		Sun, 12/21/08 9:24 PM
6. Ease of use, level of functionality, and ability to get it up and running quickly. The trial you offer is great. (Sorry, the pedant in me has to tell you that in this question there is a mistake - you should have used "its benefits" rather than "it's benefits" which that means "it is benefits"). Sun, 12/21/08 8:37 PM
7. I would tell them Wild Apricot is a great place to host there site. The built in templates are easy to use. The features are great to support and meet any organizations needs and they are consider user suggestions for future upgrades. Sat, 12/20/08 2:01 PM
8. Wild Apricot is data management software hosted on a dedicated server providing various precreated features applicatable to membership organizations. Fri, 12/19/08 5:26 PM
9. Wild Apricot is a site that allows small organizations with limited funds to have a powerful presence online. Membership can be initiated, tracked and manipulated online. Registration for classes/events is simple and convenient. Technical support is exemplary and the knowledgebase information covers many common questions. Thu, 12/18/08 10:27 PM
10. I'd say it's a very powerful membership database, web site CMS and events management system ideal for small and medium-sized organisations and communities, with the key benefit that it doesn't require any technical knowledge to use. Thu, 12/18/08 7:09 PM
11. It is a hosted website interface that is very easy to use. The most difficult part is learning all there is to offer. Thu, 12/18/08 2:53 PM
12. Easy to use - great service - helps keep your group organized WITHOUT lots of paper.
However, if we could address the class registration issue (see #10), that would be the biggest benefit to our group.		 Thu, 12/18/08 7:52 AM
13. Forms based Web building for clubs Tue, 12/16/08 1:41 PM
14. Have recommended; I compare to SharePoint and say how intuitive it is to use....love the email capabilities and member signon. Only thing that still confuses me are the passwords; haven't tested that much or needed to yet. Mon, 12/15/08 10:53 PM
15. WA is web-based software that can clean up a member-based organization's act on the web. It is easy to design and set up a good looking web site, that is easy to navigate. Mon, 12/15/08 3:13 PM
16. total turnkey solution incorporating payments Mon, 12/15/08 4:55 AM
17. Lets a non-tech person create a highly functional web site and allows non-tech people to contribute to the management of the web site. Sun, 12/14/08 11:11 PM
18. Good tool for small membership organizations where members are ONLY individuals and there is no need to have potential members in data base. Good for easy creation of web site for membership and others. Sat, 12/13/08 2:24 PM
19. member directory, log in, easy to use, Sat, 12/13/08 12:48 PM
20. Great online membership softtware which allows the organization to be totally automated. Fri, 12/12/08 6:09 PM
21. The package deal for an incredibly low $25 per month including hosting!! What a deal! Fri, 12/12/08 3:38 PM
22. Wild Apricot is great for non-profits who do not have money to spend to build a Web site from scratch, but are looking for high-end features and functionality. Fri, 12/12/08 2:53 PM
23. I would say that Wild Apricot is a great way to provide a professional website to a member organization with added benefits of event registration, calendaring, member profiles, etc. However, if you are not very familiar with web design, I would look at some other options that have a more real time support system to help you get going. Thu, 12/11/08 11:06 PM
24. On line registration is great. Thu, 12/11/08 4:20 PM
25. A membership organization online website, membership processing tool, completely integrated. fabulous. Thu, 12/11/08 2:40 PM
26. A great tool for small nonprofits. Thu, 12/11/08 10:32 AM
27. it's great for basic clubs wanting basic information. I am wanting to use it as a full intranet and it has a few limitations....thank goodness for it's ability to use widget code! Wed, 12/10/08 10:07 PM
28. I would say the website integration and automation of member registration is the biggest benefit. Wed, 12/10/08 9:12 PM
29. With Wild Apricot anybody can make a website! Customizable with expertise. Wed, 12/10/08 7:38 PM
30. Great website builder with little to low maintenance Wed, 12/10/08 3:44 PM
31. Web driven membership management solution with web site integration. Wed, 12/10/08 2:44 PM
32. I would explain that the benefits listed in question 11. I have recommended it to one of our members for his small business. The biggest things for us are files on members, a way for them to join and or renew, a safe and easy way for them to communicate and share internally, and a way for us to communicate with them with ease. I should always be able to manage their information, like updating it, without changing things that should be within their control. Our needs are pretty basic. I am sure that you all offer wonderful tools that we aren't taking advantage of but what we need is relatively simple at this point in time. Thanks a bunch for seeking our opinions! Wed, 12/10/08 1:01 PM
33. Wild Apricot enbles you to start with a good framework and begin to enter data almost immediately, rather than spending large amounts of time writing custom code. This gets your web site on-line in much less time, saving cost and being able to deliver a product sooner. Wed, 12/10/08 12:49 PM
34. easy online database.. used for membership registration and maintenance...although it offers more this is my primary reason for using apricot Wed, 12/10/08 11:28 AM
35. I tell them how easy it is to use, how fast and friendly the staff are and willing to help when needed. I would explain the different packages you have to offer and how good they are to use for certain needs. The most important thing would be the pricing cost compared to others that just don't compare to what wild apricot has to offer, then of course I send them to the website to have a look around. Wed, 12/10/08 9:07 AM
36. A registration and email software that can be used for emailing without any other tools and that makes professional looking, attractive documents for your audience. Wed, 12/10/08 8:40 AM
37. Wild Apricot is an online member management system that allows members to maintain and share their information with other members. Wed, 12/10/08 7:59 AM
38. A fantastic value for a reasonable price. It has an extremely easy to use admin interface that will result in a noticable decrease in accounting costs once it is up and running. It provides a great tool for members to handle membership issues on their own and brings event management in house at a minimal cost. Finally, you'll be supported by a fantastic technical staff that will bend over backward to be responsive to your needs and provide development solutions to meet your needs. Tue, 12/9/08 10:48 PM
39. Can't explain it - would have to show them. Tue, 12/9/08 7:33 PM
40. Ease of use, especially to manage events. You don't have to be a techie to use it. Like the graphic interface - clean, attractive, logical. Wonderful product. I would highly recommend it to others! Tue, 12/9/08 7:28 PM
41. A platform that allows non-techies to create a professional-looking web presence for their organization, and to market and manage it's membership, events, and contributions (although we ourselves don't use the donor function). Tue, 12/9/08 4:59 PM
42. Reasonable price for a good program. Tue, 12/9/08 2:30 PM
43. It's an easy way to build membership websites, for fun or profit. And it doesn't cost that much either. Tue, 12/9/08 2:06 PM
44. Easy to use. Tue, 12/9/08 1:04 PM
45. EASY!!!!!!! Tue, 12/9/08 1:02 PM
46. Ease of use, fantastic support, continuous enhancements, listens and acts upon suggestions from customers. Thank you. Tue, 12/9/08 12:42 PM
47. My "elevator speech" for it would be "an easy to maintain website that allows collaboration for group membership and information distribution for members-only type of needs." Tue, 12/9/08 11:57 AM
48. Wild Apricot is very helpful to groups and organizations that want to have a website that has both public and private pages, the ability to e-mail their membership and to send several reminders for calendar events. The event calendar is easy to maintain and can include links to handouts and other documents. Wild Apricot also allows for different levels of membership which can be labeled inactive until ready to activate. An especially good feature for our organization is the ability to have several "administrators" so that all the work for maintaining the site doesn't fall on just one person. Tue, 12/9/08 11:53 AM
49. Not sure Tue, 12/9/08 9:50 AM
50. Cost, ease of use, straight forwardness...all are important to most users. Tue, 12/9/08 9:17 AM
51. I recommend to other chapters around the country since we are a non-for-profit. Tue, 12/9/08 8:51 AM
52. It is a good place to start but because of limitations and inflexibility at some point the organization needs to leave to develop their own site. Tue, 12/9/08 7:44 AM
53. Enables us to accept payment via credit cards/PayPal for events. Tue, 12/9/08 7:38 AM
54. Great for any organisation with membership and/or event management demands; ability to create self-administered, professional looking website. (But lack of LISTSERV or Administrator control over Discussion Forum is gap, for those organisations who want/need to send email communication to its members/members among themselves this way.) Tue, 12/9/08 7:16 AM
55. Fantastic web-based club membership management tool Tue, 12/9/08 4:55 AM
56. We have a white label agreement with WA that we advertise as one of our flagship products. Tue, 12/9/08 3:33 AM
57. Easy to use, online, saves time. Tue, 12/9/08 2:07 AM
58. Association software made simple. Saves me time, rather than making me get a degree to use it (like Avectra). Gives me and my members what we need. Robust, but not bloated. Intuitive. Has many benefits other association software does not (and works!). Tue, 12/9/08 1:48 AM
59. First, I would explain "its" benefits, not "it's" (it is) benefits - cripes, aren't you folks Canadians? (You even use the subjunctive in this question! "If you were...") Don't you speak the Queen's English? It's one of the reasons I chose Wild Apricot! I tell them that WA is a membership records management system that allows small clubs like ours to tap into the wed-enabled routines that we could never afford to develop on our own, such as event registration, online donations, membership renewals, etc. Love ya, but... Tue, 12/9/08 1:25 AM
60. SaaS membership capability. Easy to setup database of members. Difficult to send emails to members, add pictures, etc. Tue, 12/9/08 1:02 AM
61. I'd explain the benefits of being able to integrate membership with conference registration. Tue, 12/9/08 12:07 AM
62. Great for non-profit groups with minimal technical expertise needed. Mon, 12/8/08 10:40 PM
63. Easy to use membership management system. Mon, 12/8/08 10:12 PM
64. Easy to use, Track organization events, attendees, money, and people. Mon, 12/8/08 9:58 PM
65. Quote from an email:
Re: your questions about WA - Yes, this has offered the database management, event registration and website development tools we were seeking at a considerable cost savings to IPHA. Previously, we paid an external contractor to develop, manage and post all of our web content. The site was largely static because it cost us a minimum of $50 for ANY change and an hourly rate of $50/hour beyond that. We now pay $50/month for level of WA subscription that we chose and have a much more dynamic communication tool for our membership. I had absolutely no experience with web site design or programming language, and I created our web site using their tools. I found it very simple and intuitive.

To my knowledge WA does not offer a survey tool and I believe in one of the user communications, it was stated that with so many other tools available online at little or no cost, they did not have plans to duplicate this service. IPHA uses Survey Monkey for free. When we have needed the more expanded version of Survey Monkey, we have paid for it at $19.95/month and then converted back to the free version once completed.

I have been most impressed with the level of customer support and frequency of updates. The online WA user information is very helpful. When looking for an answer as to how to do something, I can usually quickly find it on their site. Other users also dialogue and make requests online, so the user community is a helpful resource as well. My e-mails to WA support have been quickly and personally answered. I just completed an online user satisfaction survey. Within a few days, I received a personal e-mail inquiring about items on which I had stated I was experiencing issues asking for more details and an offer to assist.

I am also very pleased with the frequency and quality of updates to the service. WA seems very responsive to user requests for service enhancement and is always communicating re: pending updates and upgrades.

As to sharing the subscription and access with other organizations, I don't know specifically. I wouldn't see why you couldn't set up different types (levels) of membership reflecting membership in the different organizations and then create page content specific to each organization. This is probably something about which you should speak directly to WA.

I don't know what else I can offer beyond this. If you have specific technical questions, you might need to contact WA directly. However, I am happy to try to answer anything else. 		Mon, 12/8/08 9:30 PM
66. Easy to set up and maintain website functions. Amazing support. Anyone can do this, which we have proven. None of us are techies and a few of us don't even own/use computers and they manage to update their portion of the site. We will stick with WA. Mon, 12/8/08 9:29 PM
67. Membership management, web site management software based on the internet that allows you to send mass emails, register for membership and events, automate many of the duties that were eating up volunteer hours. Mon, 12/8/08 9:22 PM
68. I would describe WA as a terrific, easy to use, and highly reliable web based service for managing memberships, promoting events, and providing tools for member communications and interaction. I've been really happy with the decision to purchase your service. A big thanks. Mon, 12/8/08 9:03 PM
69. an on line membership management system Mon, 12/8/08 8:55 PM
70. Wild Apricot has the advantage of offering a strong feature set that is easy to manage. The primary advantage is the strong technical support available. Many other service are complex to manage or do not have a dedicated support staff. Mon, 12/8/08 8:43 PM
71. one of the website can create by yourself with full automation for membership and event management. Now I had two potential referral to use Apricot, their concern, at the moment, is chinese language interface. Mon, 12/8/08 8:34 PM
72. Ease of use. Good features and cost effective Mon, 12/8/08 8:24 PM
73. Easy to maintain by non-technical people. Mon, 12/8/08 8:08 PM
74. membership maintenance tool Mon, 12/8/08 7:29 PM
75. Membership web site and membership management all in one. Mon, 12/8/08 7:28 PM
76. I would explain how easy the set-up is, almost instant gratification. The membership database is safer because it is always online and can be accessed from any computer. After losing two hard drives full of information, it is nice to know that my information is safe. Mon, 12/8/08 7:27 PM
77. Membership database that allows one to track and access different information without having to maintain different spreadsheets. Great for virtual offices where volunteers performing the administration work live in different parts of the country. Mon, 12/8/08 7:20 PM
78. If you are a beginner or novice to website and content mangement, Wild Apricot will be very helpful in getting your site up in no time and managing on going content changes. It is also affordable for small businesses. Mon, 12/8/08 7:19 PM
79. I think the benefits are wonderful for the price. Mon, 12/8/08 6:54 PM
80. Man hour intensive is not a Wild Apricot demand. Cost savings is generated when less man hours are used and Wild Apricot can save you 2/3 of your man hour costs. Mon, 12/8/08 6:18 PM
81. Since we only use the directory and RSVP (by the way your integration with Paypal has been flawless) I would describe it exactly as that with the option to develop an integrated website if you wanted it. Mon, 12/8/08 6:02 PM
82. event manament and full database member system. I do really love it but it does come back to Affiliate System, and duel login protection. Mon, 12/8/08 5:56 PM
83. An easy way to create a highly functional website quickly and with no prior experience. Mon, 12/8/08 5:52 PM
84. It's a really great online hosted membership management tool that has limited social networking features and is very easy to use, both on the front and back ends. Mon, 12/8/08 5:45 PM
85. Controlled access to paid subscribers. Mon, 12/8/08 5:29 PM
86. Membership Database with an integrated website and automated management tools. Mon, 12/8/08 5:09 PM
87. It is a web-based template for associations to create a professional website and collect dues online. It's benefits include online renewals, surveys, forums, members only section and more. Mon, 12/8/08 4:58 PM
88. Great for a non-profit. Could still use some "tweeking." Mon, 12/8/08 4:52 PM
89. Wild Apricots services offers a secure website application that will manage your database, schedule & promote events, and allow you to communicate with your community. It saves time and offers peace of mind. But I DO need that email. ;-) Mon, 12/8/08 4:52 PM
90. I would tell them that WA provides online services that 1) streamline membership and event management by automating routine site management, communications, and online transactions and 2) provide options to add value to memberships with restricted-access forums, blogs, and other content. I would also let them know how responsive WA is to feedback from its users. Mon, 12/8/08 4:45 PM
91. yes Mon, 12/8/08 4:39 PM
92. Great tool to get started with very little upfront capital. You can add great features like forums, members only sections and downloadable documents. Event registration is easy.
The database is a great way to collect and organize membership information, but it does lack some flexibility.		 Mon, 12/8/08 4:31 PM
93. Possibly the best membership/small business software available with affordable pricing. Mon, 12/8/08 4:29 PM
94. I would say it is an easy way to manage a database, communicate with members and collect payments. Mon, 12/8/08 4:28 PM
95. Great for non profits Mon, 12/8/08 4:25 PM
96. I would tell others that my Wild Apricot website is up nearly 100% of the time and that the integration with PayPal is great and that the event management system is awesome. Mon, 12/8/08 4:17 PM
97. Web site and membership management system. Many benefits for organizations Mon, 12/8/08 4:15 PM
98. With WildApricot, one can update site from anywhere in the world as far as one has access to the Internet Mon, 12/8/08 4:10 PM
99. Wild Apricot is a website management solution for an organization that is integrated with ecommerce event management and membership management software. The total package provides a seamless experience to an organization's members that together are more than the sum of its parts. Mon, 12/8/08 4:06 PM
100. I honestly would find it hard to recommend Wild Apricot - but I would say that I have limited knowledge, and therefore couldn't comment. Mon, 12/8/08 4:05 PM
101. A comprehensive web-based tool that can handle membership and event registration with payments all within the same database. Mon, 12/8/08 4:02 PM
102. I recommend you all the time actually. I basically describe the service as a really easy to use tool for creating and maintaining a website and membership database. Mon, 12/8/08 4:00 PM
103. a membership system for associations Mon, 12/8/08 4:00 PM
104. Ease of use, great customer service and support, super for small non-profit organizations, fun to play around with and learn all of its capabilities. Mon, 12/8/08 3:45 PM
105. Value and ease of use.
Keep up the good work! 		Mon, 12/8/08 3:45 PM
106. Professional or non-profit membership based website framework. Easy setup, very good support, and frequent addition of useful new features. Mon, 12/8/08 3:44 PM
107. It is an easy system to use and the technical support is fabulous. Mon, 12/8/08 3:42 PM
108. If you have members, get it. Mon, 12/8/08 3:42 PM
109. I'd just tell them to go to the website and do the free trial. Mon, 12/8/08 3:38 PM
110. online database & website host Mon, 12/8/08 3:32 PM
111. Convenience of use, easy for others to learn so helpful in organization that needs many layers of access. Mon, 12/8/08 3:31 PM
112. All of the aspects of the above mentioned - esepcially the ease of use of the software. Many of us do not have the knowledge or experience to deal with HTML-based software and many website development programs have some elements of HTML design. Very confusing for the beginner. This program is really well suited for those who need a simple-to-follow format and familiar program functions such as Word or Publisher. Wild Apricot is perfect for the beginner as well as the mid-range user. Mon, 12/8/08 3:31 PM
113. Apricot is a membership self-service portal that allows member-based organizations to manage and distribute information to membership as well as to maintain an organization calendar with event registration and online payment. From an administrative aspect, the system is very easy to use, update, and support. Mon, 12/8/08 3:31 PM
114. It's especially designed for non-profit organizations. It provides many features, including website design, online donation management, membership management, email blasts, and event management. The website content management system includes features especially for non-profits like members-only area of the website, member directory, forum. It saves lots of time, and is constantly upgrading and adding new features in response to customer requests. Mon, 12/8/08 3:31 PM
115. A membership management tool that links a website front end to a basic CRM back-end. Mon, 12/8/08 3:31 PM
116. Easy management of memberships and ability to have relative novices setup and manage their own web pages. Mon, 12/8/08 3:29 PM
117. single source for all association web and member processing needs (except limited credit card processing capability) Mon, 12/8/08 3:28 PM
118. It is membership driven software which allows members to more fully participate in the group. They maintain their personal information, register for events and participate in blogs and discussions. They can also renew their subscriptions on line. Mon, 12/8/08 3:26 PM
119. Mostly, I think the membership section is very good. Mon, 12/8/08 3:23 PM
120. Membership management software with registration features. Mon, 12/8/08 3:23 PM
121. easy to use. Mon, 12/8/08 3:22 PM
122. See 11 Above. Mon, 12/8/08 3:22 PM
123. an easy-to-use integrated, member & registration system/website Mon, 12/8/08 3:20 PM
124. Hard to contact a person when you need help. System is very slow. Love the payment features and event management. Donation system is horrible and could be better. Mon, 12/8/08 3:15 PM
125. pretty much just show what you show on your main site. Its pretty easy to understand! Mon, 12/8/08 3:14 PM


What aspects/functions of Wild Apricot do you find the most useful and why? How did it benefit you and your organization?

# Comment Text Response Date
1. Membership administration is the key feature for us. It will help us a lot once it will be put in place. Mon, 1/12/09 6:19 AM
2. Love the reporting on event registration. Tue, 1/6/09 6:36 PM
3. The membership management is very, very good. When my websites grow, it will be more and more useful. The fact that I can present a professional looking website without being a techie is a great advantage and benefits the image of my organisation. Tue, 1/6/09 12:27 PM
4. I took on the role of treasurer, and realized we did not have a clear system of managing our membership database. It was so out of date, and since I had payment information, I took on the task of cleaning it up. I kept it in excel spreadsheet temporarily, and new I was on a hunt for the solution. You had exactly what I was looking for in a database membership solution, and for a very reasonable fee. Wed, 12/31/08 11:38 AM
5. output to excel Tue, 12/30/08 11:43 AM
6. Consolidated list for contacts. Group emails. Event registration. Renewal. Payment through Paypal. We'd like to get into the web more, but we don't quite understand how to get our current domain hosted with WA. Wed, 12/24/08 2:58 PM
7. Although I am pretty good with HTML, I am really just beginning to learn CSS. I know you have tutorials, but something a little more in-depth would help (maybe even more links to read more of how to build a CSS so someone can build their own on a crap site). I learn the most by trying it out. Also, it would really be neat if on a page that is created if you could turn off the CSS. Why? Sometimes, you just want the look and feel to be completely different. For instance, we are a church, and I would love for the youth page or something like that to not have to live inside the CSS. Maybe there is already a coding way to do this, but for us CSS novices, it would be great to have the option. Yes, I'd agree that this might be a hinderance or danger to those who aren't fimiliar with basic HTML, but for those of us who know how to link back to the main site and other pages, it wouldn't be a problem. Just a thought. Sun, 12/21/08 9:24 PM
8. Its the ease of use generally that I really like. I now run three sites for different organisations using WA, and they have improved admin processes immeasurably, and almost eliminated the manual work I used to have to do (which drove me crazy). Sun, 12/21/08 8:37 PM
9. The web page templates have been great. The membership payment function is great. When a member chooses to pay manual, I would like the option of checking a box to change to pending or lapsed or leave active as an option in the management section. Sat, 12/20/08 2:01 PM
10. The built in database capabilities saved us development time. Still working our way through all the features. Fri, 12/19/08 5:26 PM
11. Online registration is the most useful for my organization. Thu, 12/18/08 10:27 PM
12. 1. Custom fields in membership directory - very useful as it enables us to send out targeted e-mails to members based on their location / interests. 2. PayPal integration - this makes it very easy for us to charge for events, and the multiple registration types is very handy 3. The ability to export members list and event attendees lists is VERY useful to us - this is data that we need to be portable. 4. HTML e-mails and notifications allow us to create captivating communications to our membership Thu, 12/18/08 7:09 PM
13. Very easy to use for our members. Quick and easy to update when there is a change needed. For example a date change or spelling error or information added. Thu, 12/18/08 2:53 PM
14. I love the online searchable database and how you can send emails to just certain groups using this function. I also thought the web design was easy to use. I love being able to have multiple administrators. Having this website has reduced lots of our group's paperwork needs and reduced labor - important when everyone is working for free anyway. Thu, 12/18/08 7:52 AM
15. Email blasts, events & member management. Great flexibility! Mon, 12/15/08 10:53 PM
16. Online registration, and keeping track of membership is awesome. Being able to add pages to meet our different trips needs, and to be able to have a private members only area is great... that's where we put our newsletter download. Mon, 12/15/08 3:13 PM
17. Ease of allowing non-technical users to update the website Mon, 12/15/08 11:00 AM
18. built in auto subscription recurring payments Mon, 12/15/08 4:55 AM
19. search and email blast, event functions, on line registration and payment for members and events Sun, 12/14/08 11:11 PM
20. Easy web site development and changes. Easy e-mail blasting. Sat, 12/13/08 2:24 PM
21. the member directory, a log in aspect, and the ability to register for events. I'm still working on the payment option. Sat, 12/13/08 12:48 PM
22. Integrated database, email, and web function well together and make communication much easier and our records more accurate. Fri, 12/12/08 7:36 PM
23. I love the membership database. We always have an up to date membership list that we can \"blast\". I also love the members only pages. Fri, 12/12/08 3:38 PM
24. I love the fact that I can create events and have members in the same environment. Kudos. Fri, 12/12/08 3:18 PM
25. Event registration and payment. Membership sign up form and payment. Ability to download membership lists and event lists. Fri, 12/12/08 2:53 PM
26. Very easy to use and manipulate. The member profile services and restricted areas are awesome. Thu, 12/11/08 11:06 PM
27. On-line registration is needed and we do not have the staff to design and manage our own system Thu, 12/11/08 4:20 PM
28. membership processing. easy website Thu, 12/11/08 2:40 PM
29. Having the integrated member application, database, and directory is what brought me to Wild Apricot. There just weren't any other services out there offering the full integration of those items (without charging $500-1000 per month, based on our org size). It decomplicates my life as a volunteer administrator (by unifying several systems I had to use before for the same purpose) and increases the accuracy and timeliness of the member directory - which previously was only printed every few years. Thu, 12/11/08 1:06 PM
30. Online membership registration! That's the reason I bought it. Wed, 12/10/08 9:12 PM
31. Ask me next year. Wed, 12/10/08 4:08 PM
32. I like the fact that I spent no time maintaining the site and I can use any computer to work on it. Wed, 12/10/08 3:44 PM
33. The manual and knowledgebase is excellent and easy to use for technotards.... Ease of Start up Membership Management Event Management/Registration Economical Responsive updates Wed, 12/10/08 2:44 PM
34. Electronic applications are great. Members having control over keeping and updating their information is great. Having a way for members to share with each other is great. Getting to member information is easy. In most ways it works as a site for our club and its members. Wed, 12/10/08 1:01 PM
35. The event calendar and being able to send out notices & reminders was very helpful to increase member participation. Wed, 12/10/08 12:49 PM
36. Online payment, membership management including renewal notifications and invoices. Wed, 12/10/08 12:12 PM
37. the most useful aspect is the facility to intergrate forms etc into my website...(everyone thinks i designed it !!!!) Wed, 12/10/08 11:28 AM
38. administration of emails, events, and members all in one, so we don't need many different systems. Wed, 12/10/08 10:50 AM
39. Spacing is not easy to fix - single space/double etc. Templates, I know are meant for emailing; but there are times I would like to PRINT a decorated template, and only the text will print-in color or in B&W. I would like to see a place to be able to track \"No Shows\" at events-people who register but do not attend. Also a way to download it. Wed, 12/10/08 8:40 AM
40. Really a huge help in back office and payment automation. Really well integrated with payments systems. Great ability to integrate with non-WA webpages by use of Widgets. Benefits will be significant cost savings in the accounting and bookkeeping area. Also, provided our members with an excellent tool to handle their membership matters on their own instead of calling us. Tue, 12/9/08 10:48 PM
41. I like the events management, although I don't like how it affects membership. I like that people can sign themselves up. Tue, 12/9/08 7:33 PM
42. The event management part of the package is terrific and has simplified managing registration for our workshops and other events a tremendous amount. It has saved a lot of staff time!! Thank you!!!!!! Tue, 12/9/08 7:28 PM
43. Page templates made it very quick and easy to get the new site up and running. We appreciated the free trial period and the ability to work without a multi-year commitment. We also like the ideas and frequent updates/newsletters. Tue, 12/9/08 4:59 PM
44. The ability to have a membership database online as well as a member directory. Tue, 12/9/08 2:30 PM
45. The ability to have a great CMS with recurring membership billing, events, and members-only sections (which are also editable by members) are AWESOME. Wild Apricot is the only affordable CMS I know that provides these features. Tue, 12/9/08 2:06 PM
46. WYSIWYG, made it possible for non-tech staff to maintain the site. It allowed us to go from a stale site to one that is up to date. Tue, 12/9/08 1:04 PM
47. Member management and recurring payments are excellent.....It runs itself (with the exception of manual cancellations which is OK). Tue, 12/9/08 12:42 PM
48. Easy publishing, adding documents, etc. Glad that email blasts can have pictures now. Directory search function (and speed) is outstanding and really helps to get users onto the site. Tue, 12/9/08 11:57 AM
49. The membership directory is the most useful for our organization. We are able to e-mail members. The directory also lets us create different groups - like regular members, associate members, and prospective members. We can keep the prospective members inactive until their paperwork for DAR is approved. We also like the calendar feature and the ability to mark an entry to be sent several times as a reminder. Tue, 12/9/08 11:53 AM
50. Members being able to self-manage. Tue, 12/9/08 11:06 AM
51. Not sure Tue, 12/9/08 9:50 AM
52. Slick system. Tue, 12/9/08 9:21 AM
53. Online registration is 95% of what we do with Wild Apricot. I don't think it can handle the type of membership we have, although I would like it if it could. Tue, 12/9/08 9:17 AM
54. I like all of the functions that I utilize. Tue, 12/9/08 8:33 AM
55. membership database & online registration Tue, 12/9/08 7:44 AM
56. Web page customisation is most useful, because it allows me to create the right feel for my site, i.e. corporate logo, colour, font, layout. Having members register themselves for events makes attendance record keeping easier. But being able to control members' Discussion Forum settings is desired (see above). Tue, 12/9/08 7:16 AM
57. blast emails Tue, 12/9/08 6:48 AM
58. Managing event bookings Managing membership renewals and members information Tue, 12/9/08 4:55 AM
59. All required elements for membership based organisation in one package. The white label feature has provided my company with the facility to offer a flagship product under our own company label Tue, 12/9/08 3:33 AM
60. Very handy being able to embed code in pages. Used feature to integrate Google maps. Tue, 12/9/08 2:07 AM
61. Love the member directory and the permissions settings, although I really am concerned that new members can view it before they have been approved. The event calendar is fab (although would love to be able to change the look/size/feel of the calendar). Maybe different template options for the calendar would solve this...? Being able to use PayPal standard is so great (saves us money and time). I can't thank you enough for that. Different registration forms for different levels is brilliant. The widgets are great for tying in with my main websites. Thanks for not forcing me to use your site or nothing (as so many do)! I literally had companies asking me \"why would we do that?\" when I was researching assoc. software. But most of all, thanks for constant evolution and listening to your users needs. In the end, that is what matters the most. Tue, 12/9/08 1:48 AM
62. The membership database function is largely wonderful. Some quirks in the advanced search function, seems to me. Love the event registration, renewal, and donation functions; wish I didn't have to rely on PayPal for financial functions) (majority of my members refuse to use PayPal...) Tue, 12/9/08 1:25 AM
63. Relatively easy to setup the members database. Tue, 12/9/08 1:02 AM
64. Self update membership roster and downloadable for printing or USPS mailings. Tue, 12/9/08 12:46 AM
65. Being able to integrate membership with conference software, to check and see who is a member. Sending of automatic reminders when membership is due. Members able to change their own information. Tue, 12/9/08 12:07 AM
66. Member database ROCKS! able to manage 800+ member database. in a few months setup member database and completed annual member renewal process with minimal problems. Mon, 12/8/08 10:40 PM
67. Automated user member signups. Mon, 12/8/08 10:12 PM
68. My officers and committee chairs have found it incredibly easy to use - we run the range of totally not web-friendly to programmer. We love the calendar, membership management, and website. Mon, 12/8/08 9:58 PM
69. Overall ease of use; great support; helpful community forums with questions and tips. As a professional association, we lean heavily on the membership and event functions, and completely ignore the Donor functions. We can implement new things and change old ones faster and easier than with our previous application, and that allows us to promote ourselves better and to support the needs of our members better than before. Mon, 12/8/08 9:41 PM
70. database management; event registration Mon, 12/8/08 9:30 PM
71. The updates. Although I have to admit, I haven't been keeping up with them. This is one of my goals for 2009. Mon, 12/8/08 9:29 PM
72. email program, membership registration, event registration Mon, 12/8/08 9:22 PM
73. I think that the cost of the service is very reasonable Mon, 12/8/08 8:55 PM
74. Currently we find strengths in the features to allow members to update their record or search the directory. It also helps us control who has access as before anyone with our \"traditional\" username and password could download the directory. Mon, 12/8/08 8:43 PM
75. Even and membership management greatly reduce our administration effort. I really appreciated. For a better system, membership and event report is a higher level need, agree? We need to know who is the active / non-active member and a easy way for public to free subscribe our information without make a confuse login with password (may be just visit once) Mon, 12/8/08 8:34 PM
76. Membership management, Event Registration, Document Publishing. Mon, 12/8/08 8:31 PM
77. I use the software so that people who work for me can track their earnings. Also I use it for new sign-ups to complete a lengthy registration process. Mon, 12/8/08 8:24 PM
78. The automated and recurring email functions. Mon, 12/8/08 8:08 PM
79. email blasts, membership maintenance, event processingh Mon, 12/8/08 7:29 PM
80. Membership Management, Event Management Mon, 12/8/08 7:28 PM
81. The event system is great and makes our workshops and fundraising much easier. The membership database is also very useful, because it allows us to send out both bulk e-mails and use the export option to do bulk paper mailings updated automatically. Mon, 12/8/08 7:27 PM
82. A database of all member information. Mon, 12/8/08 7:20 PM
83. The membership, donor, meeting managment, and ease of management. Mon, 12/8/08 7:19 PM
84. Keep track of my members. Mon, 12/8/08 6:54 PM
85. There are too many features to list them all, but the member list is a great tool and having multiple communities and the intranet function is a great tool as well. Mon, 12/8/08 6:18 PM
86. programs and event management, payment processing and website content Mon, 12/8/08 6:12 PM
87. love everything about it, kep it up. Mon, 12/8/08 6:05 PM
88. The event reminder is a very nice feature. It brings everyone to the same place if event happenings have changed from original enrollment. The original person in charge of the database and website was charging $1 per month per member and probably earned it with the number of people he had to handhold to get their directory listing correct. I was reluctant to take on the job but finding you made the job painless and not the least bit time confusing. Setting the whole thing up took about 80 hours once I understood how everything worked. The integration with our website www.thecbcc.com was excellent. Mon, 12/8/08 6:02 PM
89. Event Managment, as there is a boom in online videos and webinars it your event managment that enables both online events and offline events to be put in the same system. Mon, 12/8/08 5:56 PM
90. It's all useful. Mon, 12/8/08 5:52 PM
91. The membership database import and payment system seems flawless. Very happy with that: we had 25 new members in the first month after public launch! Mon, 12/8/08 5:45 PM
92. The ability to control access to only paid subscribers. Mon, 12/8/08 5:29 PM
93. Member Database and automated functions that stem from that. Mon, 12/8/08 5:09 PM
94. Love that everything is in one place--i.e. forums, renewals, members only section. We were able to collect dues online for the first time because of Wild Apricot and change the design of our website without hiring a web designer or having to upgrade expensive software. Mon, 12/8/08 4:58 PM
95. Creation of events with broadcast emails Mon, 12/8/08 4:52 PM
96. So many its hard to choose. The database is so important to us. Mon, 12/8/08 4:52 PM
97. The RSVP, donation tools are most useful. The automatic response and reminders are also great tools. Mon, 12/8/08 4:48 PM
98. WA had already paid for itself by automating membership and event registration notifications. Mon, 12/8/08 4:45 PM
99. Integrated database and payment gateway Mon, 12/8/08 4:39 PM
100. I enjoy the fact that I can choose which info in a profile can be made public/non-public. & I love that members can upload photos. Mon, 12/8/08 4:37 PM
101. I'm trying to build an internet presence for my home inspection company. It's been nice to be able to have an easy to use website. Mon, 12/8/08 4:37 PM
102. 1) Event sign-up - Payment tracking, attendee limits and multi-tier pricing 2) Members only pages 3) Online forums 4) Document uploads 5) Event reminders 6) Electronic invoicing Mon, 12/8/08 4:31 PM
103. I am very pleased with the email blast feature! Mon, 12/8/08 4:29 PM
104. The blast e-mails and being able to take credit cards online. Mon, 12/8/08 4:28 PM
105. I absolutely LOVE the event management system and the vibrant professional look of the website. Mon, 12/8/08 4:17 PM
106. Being able to sort thorough members and download information. Mon, 12/8/08 4:15 PM
107. The administration panel Mon, 12/8/08 4:10 PM
108. Frankly, web services are cheap--google sites being free. For us, the main differentiator has been memebrship management that is itnegrated with the web service. We are also planning on explorign the vent capailibites which seem cool but are not critical for what we do. Mon, 12/8/08 4:06 PM
109. The biggest benefit is that it was a packaged program that got my site up and running quickly. Mon, 12/8/08 4:06 PM
110. Not my decision. Mon, 12/8/08 4:05 PM
111. Membership area is in general fantastic! Event registration with Paypal Pro is SO helpful - we're astonished with the number of folks using it. We are an all volunteer association with a rotating board and no physical location - so to have the ability - for a nonprofit amount of money - to keep everything together is fantastic! Mon, 12/8/08 4:02 PM
112. We love that it is web based and that you can add multiple administrators. Both organizations I work with are volunteer, so this helps alot! The membership database capabilities are very helpful!! Mon, 12/8/08 4:00 PM
113. event registration membership database; customized database Mon, 12/8/08 4:00 PM
114. It was the fastest way to get a membership site up and running. Mon, 12/8/08 3:48 PM
115. It allows me to communicate to members of my club, which in turn brings our club together and has encouraged us to be more involved and participate more in club activities. Mon, 12/8/08 3:45 PM
116. I like how easy it is to create a new page. Mon, 12/8/08 3:45 PM
117. Membership, events and web presence all handled in one coordinated system. It's a freakin' dream. Mon, 12/8/08 3:44 PM
118. CSS formatting. Let's me easily adjust the look of the site to what the customers want. Mon, 12/8/08 3:44 PM
119. Email blasts! Mon, 12/8/08 3:44 PM
120. event announcements. We don't have to think about them anymore. Mon, 12/8/08 3:42 PM
121. The ease of use and the flexibility of the system make it easy to accomplish many different functions. Mon, 12/8/08 3:38 PM
122. all Mon, 12/8/08 3:37 PM
123. Membership and event registration processes are pretty automatic and fairly easy to set up. It's the main reason I recommend it to nonprofit and association clients. Mon, 12/8/08 3:35 PM
124. online payment through PayPal cuts down on our financial admin time, and it helps to have event registration lists generated automatically by registrants Mon, 12/8/08 3:32 PM
125. All of it, really! Allows so many of us operating in separate geographic locations the ability to have access to up to date membership information. Mon, 12/8/08 3:31 PM
126. Being able to create new pages as needed for data published by our members. And the greatest part of the software is being able to download pdf's of docs and pictures very easily. This is the biggest aspect of this program that helps make the user experience so useful. Mon, 12/8/08 3:31 PM
127. Member self-service (member create and manage their own profile) and online event registration/payment are the best features... The CMS - content management system is GREAT! Mon, 12/8/08 3:31 PM
128. Website management - much easier for anyone to update the website Membership maangement - better than Excel spreadsheets Online donation - integrated with the website Email blasts - better than copying and pasting addresses into email software Mon, 12/8/08 3:31 PM
129. It is helping us tremendously in organizing a large-scale conference. Mon, 12/8/08 3:31 PM
130. Web, Membership Management, Event Management. Great for streamlining things (e.g. automatic renewal notices appear to be working well and getting a decent % of people to renew). Like the RSS event feeds but want a way of being able to subscribe to only certain types of events (e.g. Work Parties vs. Races / Events) so we can push out the content more easily to appropriate channels. Mon, 12/8/08 3:29 PM
131. Member directory is great, will roll out event registration in 2009. Mon, 12/8/08 3:28 PM
132. The MOST useful thing is that members can update their own information. They can also add an image. Also, in case I get hit by a bus, other members can continue the website. It is easy enough to use that many members can share the responsibilities for maintaining the site. Mon, 12/8/08 3:26 PM
133. The membership directory is the reason we're there and it's wonderful--once I figured out what needed to be visible! Mon, 12/8/08 3:23 PM
134. Member database--easy to use. Mon, 12/8/08 3:23 PM
135. Auto Email reminders for renewal of membership On line sign up for events on Calendar Ability to enable and control member access. Mon, 12/8/08 3:22 PM
136. we love the event registrations Mon, 12/8/08 3:20 PM
137. Just the seamlessness of the whole system. It's so easy to use and is much cheaper than an assistant. (Although I'd like one of those!) Mon, 12/8/08 3:19 PM
138. That I don't need to do html so can actually make updates and changes at anytime. Mon, 12/8/08 3:19 PM
139. Auto Invoicing Mon, 12/8/08 3:15 PM
140. I like how the levels of membership are broken down at a glance fast. Also search detail are nice. I am looking forward to using the invoice tool in 2009. This will save us lots of time as we do get invoice request a lot. Mon, 12/8/08 3:14 PM
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