Wild Apricot Reviews
Results from our Customer Satisfaction Survey
We're always happy to get feedback from our customers -- bad as well as good! That's why we send out a survey to each account administrator on their anniversary with Wild Apricot. This gives us a continuous source of information about what we're doing right, and more importantly where we can improve.
Here's how we score with our customers in a number of key areas, along with a selection of comments from the surveys, and some reviews posted online.
For your interest, we've also kept our survey results page from 2010, which you are welcome to check out
Monthly Client Survey Results
Wild Apricot Reviews
Many of our customers post reviews of Wild Apricot, both on social network sites such as LinkedIn as well as on their own blogs or other websites. The sites linked here are not controlled by Wild Apricot, so this is honest-to-goodness feedback and definitely not marketing spin.
"How likely is it that you would recommend Wild Apricot to your friends or colleagues?"
Here are the quotes from our April 2013 customer survey recipients.
This section will be updated monthly.
- I have already recommended WA to colleagues
- I like the ease of making changes to the website.
- I have been trying to get a 5,000-member group in New England to switch to WA.
- I love the site. However, I am still in transition & adjusting to some of the field limitations. Previously I managed the database in Access & I'm still finding my way around WA. I anticipate being very comfy with the site after the invoicing period has ended.
- i rarely use it but it seems fairly easy to use
- As a tool to organize and manage our organization, WA is comprehensive. When doing Membership or Financial reporting, I find that WA is pretty basic. I do have to export files and run them through sorts/filters/ pivot tables to get the useful & analytic reports I need for our group. I see this as a deficiency.
- I actually didn't do a whole lot of work with Wild Apricot, even though I was a site admin, so I don't have a strong opinion one way or the other and didn't use many of the features.
- so far using it manually to manage memberships and registrations for 2013. plan to solve problems getting this to work properly will have to wait until after 2013 event in Sept. keeping all membership and registration data in one is a big step forward for us.
- Seems clunky. Can we export to CSV???
- Good system and it works well for most thing , some things are still a bit chunky
- Don't know is "everyone" is an apt description but I have told members of many other groups about our good experience with Wild Apricot.
- I have recommended you to another local nonprofit--but they are not ready to switch yet.
- Our office represents about 20 nonprofits, and we are working to move most of our clients to Wild Apricot because it is so much easier to use than some of the other programs (Avectra for example).
- I fell into managing the organization website and I probably would not have done so had I known what a piece of garbage this platform is.
- Have just started using your software but it seems pretty good so far
- i have not used it much
- WA works well for our ski club. I am not the best at financials but understand enhancements are needed
- Have recommended Wild Apricot to a couple of businesses and a non-profit
- Great System
- I like it but I need someone who will make changes for me in the finance department.
- Love Wild Apricot but still want to see more advanced features around look and feel for power users.
- Some areas are very intuative, others are more challenging to navigate. The multiple areas to change in the events page are difficult.
- I love your product and am currently working migrating the New Hampshire Orchid Society to Wild Apricot as I am on their board, too. The one thing that could make this product perfect is the ability to print membership lists and two-sided booklets of membership info without exporting the data to Excel.
- I'm still learning it. So would not recommend to anyone as of yet.
- As I am fairly new at navigating your product, I don't have enough familiarity to respond accurately. If it were not for the guidance of our more experienced member, it would take me quite some time to figure your system out.
- Don't have enough experience to respond.
- I am happy with Wild Apricot and have sent some people your way
- It's quite wonderful. There are a few quirks here and there, but overall we're delighted.
- We really like WA but there are some thing we wish we could.
- I think it's pretty confusing and I do better than most people in our organization.
- So far, it's been easy to use.
- I would rate it higher, but long standing requests on better attendee measurements have never been addressed. The last communication I saw was that it would be a minimum of another year on top of the 5 years you have already been aware of the problem. Until you can focus on basics for customers, I doubt you will have many "raving" fans.
- The website works well, but it is slow and clunky.
- I do recommend WA with the caveat that there are needed upgrades coming soon. Frankly though, I think the tech support needs a lot of improvement. Use WPMU.org as a model and you can't go wrong.
- My biggest concern is that payments are made through paypal, they are not updated in the Wild Apricot system. I have to go in manually and post them and update membership. If these problems were corrected, I would be very pleased with the system!
- Still néed German french Spanish version !!!
- No one has asked me for a recommendation.
- working great!
- I think it's a great product.
- Most of the enhancements over the past couple of years have not added any value to my organization and several really important features I need continue to languish on the wish list.
- Need the mobile application yesterday, and some things are too limited.
- It was the right tool to get a membership website up quickly some three years ago or so.
- I don't know enough about these systems to offer an opinion.
- Storage capacity is very low compared to other options. Even a personal Gmail account is 5Gb. Our group is based in Australia and there are no templates that suit our environmental focus. Back end of admin is good