Wild Apricot Reviews
Results from our Customer Satisfaction Survey
We're always happy to get feedback from our customers -- bad as well as good! That's why we send out a survey to each account administrator on their anniversary with Wild Apricot. This gives us a continuous source of information about what we're doing right, and more importantly where we can improve.
Here's how we score with our customers in a number of key areas, along with a selection of comments from the surveys, and some reviews posted online.
For your interest, we've also kept our survey results page from 2010, which you are welcome to check out
Monthly Client Survey Results
Wild Apricot Reviews
Many of our customers post reviews of Wild Apricot, both on social network sites such as LinkedIn as well as on their own blogs or other websites. The sites linked here are not controlled by Wild Apricot, so this is honest-to-goodness feedback and definitely not marketing spin.
"How likely is it that you would recommend Wild Apricot to your friends or colleagues?"
Here are the quotes from our May 2013 customer survey recipients.
This section will be updated monthly.
- Very happy with it--just don't have many friends who need it
- It is a superb product and we are enjoying using all it has to offer.
- I spent a year looking for software that would work for my coworking space and Wild Apricot exceeds my expectations and it's affordable. The meeting/booking portion is a dream, cuts the work of this overworked business owner considerably.
- We (parent volunteers, teachers, admins...) find WA difficult to use. We plan to move the teacher pages to Shutterfly Share Sites.
- I think Wild Apricot does a lot of things right, but there are too many holes to feel confident that all the necessary information is being captured. One example is that exporting attendees for events is unpredictable - sometimes including cancelled registrants, other times not including them.
- I would recommend WA, that being said, we have had some issues with our site which were on the server side before. So I duly note there have been issues.
- confusing to use.
- I like most aspects of the Wild Apricot system. It is easy to manover about, sort and contact members
- your customer service has been awesome.
- My client has commented that "sometimes there are problems with paypal"
- I'm still learning how to use all the WA features.
- While I like the user administrations and event coordination area, there is no area to 'develop' changes to the website. If I want to make a theme change in a development site before going to production, I can't do that without editing CSS. The theme changes are site-wide and immediate and cannot be done on a per-page or environment specific area to allow for development of a new site to occur. At least if I'm wrong, I haven't been able to find this feature anywhere which makes the feature useless.
- We need to have one entry per couple with multiple email addresses available on one account. Can you do that yet?
- Better management of membership records, certainly, than our previous methods!
- Not really relevant
- I'd become "your biggest fan" if I'd see incentives to open a new account for other organizations with which I'm a volunteer leader.
- In the 2 plus years we have been using wild apricot, it has only gotten better.
- Actually, I recently helped get a new club in Austin to sign up with Wild Apricot.
- Your blogging tool sucks. It makes me want to leave your company. You need a better blogging tool.
- good info but wish the reports were easier to use
- Even a tech idiot like me figured it out
- without your product (and the price you charge for it...) our organization could not function and would have to close down. In short, you make it possible for us to continue our work.
- Have shared our stories with all of my counterparts
- It's a great database with bells and whistles
- Extremely powerful web management software yet easy to use.
- I just responded to a query re: our experience with WA from another Iowa based professional organization yesterday.
- I'm a member of several non-profit or not for profit groups. Managing membership is always an issue.
- I do like Wild Apricot on the whole; however, there are some issues with emails that I think should be addressed as it's not the easiest thing to figure out. For example, when I want to send an email to our members only, I have to "compose email" choose and open a template and save and close. Only then, in my drafts am I allowed to choose "members only" or a specific group to send the email to. You can't do it without saving it first. It just adds one more needless step, in my opinion and most people don't understand how to do it and that leaves me as the only person able to send mass emails for our organization. Also, when I send emails out I have to put a double space (2 hard returns) between each paragraph in order to make it look normal in my home email. If I don't put in a double space, it comes out without any spaces and looks pretty bad; however, if I re-send an email, I have to take the double spaces out because it will stay that way - only when you re-send. I hope that makes sense.
- I am not a good person to make a judgment about WA. I did find it took me a little time to figure out how to do some things, but then I am an older user. I used JUMLA (sp?) and had less problem but I was doing different things with the program than I am doing with WA.
- The program works great for the most part, we did have a problem with updating our payments but it was an error on our end perhaps when WA updated.
- I've already recommended to another group.
- The software is good but seems to have limitations in how we can use it.
- Don't use it very much. Not familiar with other types of this software
- It is too complicated over all. I was suppose to put our newsletter on the site so we could send it out in a "flash" email. But the format I wanted just didn't work and photos moved everything around. It was a very frustrating experience.
- Needs a better editor or more admin control over the editor to limit users from adding unneeded formatting.
- Your software automated some tasks our small size allow us to do manually, but which were becoming onerous.
- Wild Apricot is not very user friendly, however I do like it's email function. I prefer Salesforce which is free for nonprofits.
- This is a great site. It's very comprehensive and provides a lot of options.
- I use it very little, and am more familiar with plain old Excel
- I use Wild Apricot for limited resources. My piece is very small, so I do not have a comprehensive opinion of the product.
- could be pricey for smallish non-profits like ours. Customizing is more tedious than anticipated but robust.
- I think it is pretty expensive as the membership grows, and I'm not sure that we utilize our services as well as we could. The organization of members is confusing because some people are listed more than once, which makes the statistics hard to decipher. The ability to chat using built in software would be more usable, but I had to call long distance to use it from home because I have limited internet service (15 gigs a month). That made the online chat prohibitive for me to use on a weekly basis, which is how often we would use..
- Your radio buttons are not functioning! Response to above: 9. Response to # 3: 4 Response to #4: 3
- I'm not thrilled that we don't have the ability to create a free form page and that I'm restricted to where you want things placed. I also really dislike that we can't add background color, that you make it so that you must know HTML code to create any sort of "bling" on a web page or in an eblast. The site is very unfriendly.
- Wild Apricot has been a wonderful tool for our organization, bringing us into the modern world after we managed data in excel and handcoded a website for years. Recent changes, such as making it easy to select groups or specific contacts when preparing an email, have made it much easier to send "blast" emails. The biggest issue I experience with it WA is the miserable way it garbles html on web pages and in emails: eg, wierd use of CSS, and duplication of tags many many times, so that it is a challenge just to see what is going on in the resulting complicated HTML -- let alone editing the code without having it go haywire. I've often had to prepare the html in another application and paste it into WA. Just last night, I was not secure in moving several links on a web page to different locations. This is a page we were going live with. Rather than risk screwing up the whole page as a result of code tangling when moving a few links, I asked someone else to do the edits.
- Need better registration options -- we have a three day conference with min and max attendees on multiple days.
- Too rigid for aligning headings, photos and columns. The data base management is not intuitive, when to go to contacts when to go to members, member information. Challenge or organize files, retrieve photos for other use.
- In general, the structure is decent. However, as our needs have become slightly larger, we have found major deficiencies in the way it's coded.
- The UI for the site is clunky.. reminds me of how the web used to be in the year 2000.