Support

I have had numerous complaints that when a member uses the 'forgot password' feature they receive a new password by email but still can't log-in with that password.

I have been having to go into their account and assign them a new password, manually, to get them in.

Please check on this, thank you.

We are frequently testing this feature and have never encountered any bugs with it.

I checked your site and it looks like the problem might be with your domain setup - so your members can't use this feature in the first place to reset the password.

It looks like your site is setup for primary domain : http://www.youreagleteam.com

However this domain redirects to your WA site http://youreagleteam.onefireplace.org - instead of pointing directly to WA servers as described here: http://help.wildapricot.com/display/DOC/Custom+domain+setup

 As a result, links to events, reset password etc. would not work.

You need either to change your domain setup - or set primary domain to WA one.

If this does not solve your problem, let us know.

 

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Dmitry Buterin, Chief Apricot

Is there a way to change the font color of the "Forgot password" link? Ours is white, so one cannot see it. I'm tired of resetting and sending them manually. Thanks!

Adam
www.nkbaindiana.org

 

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Adam, Non-Apricot

Yes, go to Settings / Customize colors and styles (Beta) / on the left hand side select Login box / Links / Font color

See:  http://help.wildapricot.com/display/DOC/4.+Customizing+colors+and+styles

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Denys Zlobin
Helpful Apricot
http://www.wildapricot.com

Thank you. Exactly what I needed!

 Adam

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Adam, Non-Apricot