Support

Hi guys-

I was wondering if there is a way, as an admin, to add a payment record to a user. The use case I am thinking of is when a member wants to renew their membership by check or pay for and event by check. In either case, they have sent their checks through the mail to us and have not taken any online action to initiate a payment record.

I would like to be able to, as an admin, go to their membership record, and add a payment on their behalf for the event or for their membership renewal.

Can this be done?

Thanks!
Carlo
 

Hi Carlo,

Currenly all admin can do is to mark a payment as 'complete' but the payment should has been primarily initiated by a member.

But there are some good news: we are working at this functionality right now. After the next system update (in the beginning of March, approximately 6) admin will be able to manually renew a member or register any event attendee and the system will create a corresponding payment transaction (as a manual payment).