Support

with more members, our member directory (Page ID 104404) is getting very slow - from the moment we click this page, till we see the directory shows up, takes about 16s! We tried many times - in different computers, different time period, different browser IE and FireFox, it is still about 16s. It's just too slow....is there any way to make it faster?

Thanks. 

We are currently looking into this issue and we will let you know on the status as soon as possible.

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Denys Zlobin
Helpful Apricot
http://www.wildapricot.com

It appears that the member directory page slows down if it is setup to show multiple checkbox groups. The only way to make it work faster right now is to remove Grades/Level and Subjects fields from the page.
In the mean time we will work on our code to fix this problem.

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Denys Zlobin
Helpful Apricot
http://www.wildapricot.com

Thanks for finding the reason.

Grades/Level and Subjects are very important info that we can't remove from the directory.

When can we expect that WA will fix this code problem?

Thanks a lot. 

We are working on this but there is no specific ETA yet.

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Dmitry Buterin, Chief Apricot

It is scheduled to be fixed in our (2.36) version release which will be around the end of September.
We apologize for any inconvenience that this might cause you.

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Denys Zlobin
Helpful Apricot
http://www.wildapricot.com

So we can expect this issue will be fixed in the up coming upgrade?

Sorry, we were unable to develop a workaround yet, still working on this. So it did not make it into 2.36 :-(

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Dmitry Buterin, Chief Apricot

The member directory loading is still very slow- it seems that WA hasn't fixed this issue in this update.

When can it be fixed?

thanks. 

Unfortunately, no date as yet, but we do have it pretty high on our to do list.

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Denys Zlobin
Helpful Apricot
http://www.wildapricot.com