Support

Since the WA upgrade last night, we found that the Member ID has shown up on some (not all) members public profile, although the Member ID field is set up as "No access".

We don't want to show Member ID on any member's profile. Can you check this issue for us?

Thanks! 

Same as "Last Name". We set it as "No access" through " Member profile page" setting. Visitors are not allowed to see "Last Name", but since the update last night, almost all members' last name are shown in their public profile although the setting is still "No access". Only 3 or 4 members' last name are not showing.

 Is it a bug?

 

We would prefer the original setting on "Member profile page" - administrator can set up any data field not show up on the public profile (including search criteria dropdown menu options)  for security or confidential reasons (even the member themselves  couldn't change  this setting ) .

 
But now with the new feature, members can have all the control over all data fields and all data fields are show on the search criteria dropdown menu options, which is totally not necessary.

We really want to still have this feature through "Member profile page" setting.

Thanks!
 

Hi there,

We understand the point but at the moment we can not change this. From this version on, admin sets the access defaults for new records - but each member can change that in his own record (it is his/her record after all...). As described http://help.wildapricot.com/display/DOC/Customizing+member+profile+page

Your existing member records should have been converted per your previous settings, we will look into this.

We definitely will take your feedback into account and consider changing it.
 

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Dmitry Buterin, Chief Apricot

One more point. It sounds like the problem might that you are looking at records as administrator. When we tested, last names were not shown to public visitors. Can you log out and re-check what you see in public access? (if you look at the directory/profile as administrator, you will see more fields).

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Dmitry Buterin, Chief Apricot

No.

We logged out and tried on different computers and the results are the same.

Most members' Last name are shown on their public profile even thought the default setting is always "No access". We didn't do any change after the upgrade.

Here is an example that you can see the last name:

http://www.happytutors.com/Default.aspx?pageId=104404&tab=1&mdd=352655

and here is an example you can't see the last name:

http://www.happytutors.com/Default.aspx?pageId=104636&tab=1&mdd=320556

 

We have 6 data fields set up as "No access" - If this is a bug, could you please make sure these 7 data fields are converted to "No access" from your end? Thanks a lot!



Also all the data fields are shown on the Drop down Menu option on Advanced Search Page, although 6 data fields are set to be "No access" to public.
For example, the "Terms of Use" field, what's the point to search by Terms of Use? 

 

Chief_Apricot:

Hi there,

We understand the point but at the moment we can not change this. From this version on, admin sets the access defaults for new records - but each member can change that in his own record (it is his/her record after all...). As described http://help.wildapricot.com/display/DOC/Customizing+member+profile+page

Your existing member records should have been converted per your previous settings, we will look into this.

We definitely will take your feedback into account and consider changing it.

 

We agree that members should have full control over their PERSONAL INFORMATION. However, as an organization or a business, we usually also collect some non-personal information from members for the purpose of marketing or business development, such as "terms of use", "how do you know our website" etc....in these cases, we don't want public to see this information even though the members themselves don't mind. And there is no need for public to see this information. Therefore we should be able to decide if we want to publish these non-personal information in the directory and advanced search options.

What do you think?

You are making a good point. I will summarize our current thinking later today and post here and will appreciate your feedback - and I hope others might contribute as well.

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Dmitry Buterin, Chief Apricot

See http://www.wildapricot.com/forums/7148/ShowThread.aspx#7148

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Dmitry Buterin, Chief Apricot

We did find a problem with our conversion process and corrected the data in the system now. (what happened is that conversion process skipped over those fields which were not hidden by admin from access at some point and members set their personal preferences. We have reset access to whatever is specified by the administrator as of now).

Sorry for the inconvenience. 

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Dmitry Buterin, Chief Apricot

We want to say thank you for allowing us to have more control over what the public sees and what members can see.

We do agree with the concerns that others have posted regarding the ability to turn fields on and off.

Here's what we think might be the ultimate scenario:

1. Admin controls what fields could possibly be seen by public or members or for admins only.

2. Individuals in turn, can choose to turn particular fields (within the selection created by the admin) on or off for public display or for member access.

It would be great too, to be able to have the ability to shut off the automatic display of all members in the directory.  (Right now, you see all of our members listed under the basic search.) It would be better to allow the viewing of only the records that meet a certain criteria.

The reasons for this are two-fold.  

1. Our members feel that listing alphabetically (for example) gives some members more exposure than others.  We've been experimenting with using different linking fields (like company name or URL) but that doesn't really solve the problem.

2. By allowing all records to be displayed, it becomes easier for non-scrupulous types to scrape our member list on the public viewing site.  That is absolutely not a good idea!

Your team is to be commended for really listening and weighing customer concerns.  We are really happy with your quick and thoughtful responses.  Thanks as always for listening and helping us with a solution. 

 

 

 

 

Hello Wendy,

 Thanks for your input - it is much appreciated. We are still waiting to get a bit more feedback but I think it is likely we will move toward the options you have described re field access.

Re display of all members - noted. We are considering further enhancements to the directory and will take your point into consideration. BTW, I have seen some people sort member directory by member last login field - so that members can get more exposure by logging in - also a way to motivate them to visit :-)
 

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Dmitry Buterin, Chief Apricot