Support

Now when some members failed to make online payment by PayPal, they don't receive any email telling them what they should do to make the payment again. And we don't even notice someone tried to register a paid membership since the Application Initiation Email has the same title as the Member Activation email.

 
Can we add a new feature- "Online payment for renewal failed" auto email notification -  in "membership level details"->"New application" part?

Also the Application Initiation Email has the same title as the Member Activation email, therefore we And we don't even notice someone tried to register a paid membership. Can WA use a different email title for paid membership application from free membership application?

We just checked WA knowledge base:

"If Wild Apricot does not receive a payment confirmation (which happens for one of two reasons: either user has not completed his payment at PayPal or in some rare cases the confirmation message from PayPal did not reach Wild Apricot), transaction will stay in Pending status and in 1 hour the system will automatically send a notification to the administrator."

 We never received any notification about pending payment although we did have a few pending payment history in payment log.

Can you check this for us?
 

hi there, anyone checked this issue yet?

Thanks! 

Yes, sorry for a delay.

Currently, email notification for administrator is switched off. This is related to ongoing changes to the payment process that will be available in middle of June. We will make appropriate changes to reflect this in online help.

With regards to the Application Initiation Email and Member Activation email...
These emails (and titles) are customizable for every level.
See: http://help.wildapricot.com/display/DOC/Member+application+workflow+and+emails+customization
For paid member level you could indicate that in case of a payment failure they could login (with credentials included in the email) and try to pay one more time.