Support

Hi there -

I have had issues with the members retrieving passwords function ... I understand from your feedback everything is set up fine - however - this am I understand from a frustrated member the link to reset passwork is not working.

Can I get this resolved ...before I lose a member.

Thanking you ....

Hello KW,

A request was made to recover a lost password for this e-mail address at http://www.ncmn.ca

To choose new password go to:
http://www.ncmn.ca/Common/Password/Change.aspx?id=353c89b3-41f2-4a84-8de4-f6d932819b09
(if the link does not open - please copy-paste the link into the address line of your browser).

If you did not request a new password at http://www.ncmn.ca, you may safely disregard this e-mail.

Many thanks,
National Case Management Network

This is due to how you setup your domain redirect. You have specified www.ncmn.ca as your primary domain (thus it is used in all links, including Forgot password). However, it is not properly setup to point to our servers, instead it redirects to http://nationalcasemanagementnetwork.camp9.org

For now, set your primary domain to http://nationalcasemanagementnetwork.camp9.org/ (in Domain management - http://nationalcasemanagementnetwork.camp9.org/ )

And then setup your domain as described here:

http://help.wildapricot.com/display/DOC/Custom+domain+setup  

 

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Dmitry Buterin, Chief Apricot

See reply below.

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Dmitry Buterin, Chief Apricot