Support

We are evaluating your service, and are wondering about the best method to import members. We currently have 575 records in our database, but only 275 active. Your site mentions not counting archived members towards our monthly fee.<br/><br/>Obviously those 75 inactive members over 500 would cost us a lot if they count towards our total.<br/><br/>Is there a way to count the inactive members as archived when we set it up?<br/><br/>Or should we import only the active members?

You could easily import all of your members (active and inactive).
- Download your member database template file. See: http://help.wildapricot.com/display/DOC/Import+Guide
- Enter your members into the file
- Find column called 'Archived' and set it to 'yes' for all the records that you want to keep as inactive (archived)

This way inactive members will stay in database as archived and they will not be counted against your contact database size.

Let me know if this answers your question.
 

 

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Denys Zlobin
Helpful Apricot
http://www.wildapricot.com

Well in fact that did not work.

Even though I marked them as archived, the import tool prevented me from loading the full database because the total number of users was above the number our account is signed up for (500 users).

 Its not a big deal though--we have several users in that number that don't have email addresses, so the advantage of loading them into the system is minimal.

You are right, the system will limit you if you would try to do this in one file.

As a work around you can split the file into two files and import them one by one.
 

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Denys Zlobin
Helpful Apricot
http://www.wildapricot.com