Support

I have just recently joined Wild Apricot and several of us are now testing our system.  I have administrative access to both our Wild Apricot account as well as our Paypal Account.  One person registered for an event and selected to pay online.  She went to paypal and forgot her paypal information so aborted at that point.  Nothing of course shows in paypal, but she still shows as registering in Wild Apricot (pending).

The knowledge base says that if Wild Apricot does not receive payment confirmation an email should have been sent to me (the administrator) within 1 hour.  I did not get an email.  I've since deleted her registration so that she can register properly.  Is there somewhere that I need to change a setting so that it notifies me?  I'll keep trying to find one.

Hello,

You do not have to confirm each online payment.

If the payment goes through (our system receives a ping back from PayPal), registration status automatically changes to confirmed.

Pending registrations are normally the ones where online payment has not been completed or user selected manual payment (mail check etc.)

Right now there is no special setting and administrator always receives notifications about such pending registrations. Please check your junk folder just in case - and/or try doing it again and let us know if you still do not get it.