Support

HELP again...

For some reason our new members are not coming out of the pending category event after the pay pal has been processed and paid.

It is stopping them from registering for our events

Even some of our event attendees are not showing has paid

This is not a good scenario - it is creating alot of extra work.

We need those pay pals processed and correctly taken out of pending - it just leaves people in the pending category permanently
Thanks

People are left in pending category if our website does not receive a confirmation 'ping' back from PayPal after the payment is processed there. This happens rarely and for different reasons so we need a bit more info from you to investigate, please send ths by email to support @ wildapricot.com:

- how frequently this happens
- does it happen for one particular event or different events
- proportion of cases when it happens
- most importantly, names of a couple of people who registered and you have checked in PayPal they have paid but they still show as pending in Wild Apricot.
 

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Dmitry Buterin, Chief Apricot