This months' case study looks at Austin Contact Center Alliance (ACCA) - a progressive business association out of Texas. They share their top 5 lessons in building and growing their community. We discuss how their organization evolved and how they use modern web tools, how people find their site, how they find sponsors and what the main motivators for members to join. A brief history of Austin Contact Center Alliance : The Austin Call Center Alliance (ACCA) was founded in 1995 by a group of contact
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