Earlier this week, Beth Kanter wrote about how to translate social listening into good twitter conversation that supports your objectives, riffing on David Lipscomb’s Social Messenger Framework — one of the communications planning tools that he’s made available at RedPen21.com.
One document that caught my eye in particular was Lipscomb’s Media Selection Map,
designed to help you figure out which communications channels — offline and online — to choose for a particular purpose.
It all starts with your target audience, defining the “current
awareness, understanding, attitude, or behavior that you must change” and, of course, the mindset you’d like them to have.
suggests writing down the existing mindset “in the voice of an audience
member” — which I think can be a powerful way to move out of the usual
mindset that we can get trapped into, simply because we’re so familiar
with our organizations’ missions and messages.
But how can you capture that audience voice? See what Beth has to say about listening
on social media — it really is the critical first step in any
Record what you’re “hearing”
about your cause or organization, so you’ve got concrete information to
work with in planning. In fact, you might even go so far as to copy-and-paste the actual
words that people are using into a simple spreadsheet, noting the dates
and sources, and keep adding to it as you go along. Read through your
collection of quotations every once in a while, from top to bottom, to
firm up your grasp of the awareness levels and prevailing attitudes,
and to track any changes over time.
With the information you've collected by listening, you'll be ready to fill in the remainder of the Media Selection Map:
- Reach — which media will best reach the largest number of people in your target audience?
- Influence — which will have the most credibility or influence with your audience?
- Best for mindset gap — which will be most effective in closing the mindset gap or changing the behavior you want to affect?
- Feasibility — which will be feasible and realistic, given the timing and your budget or other resources?
The planning tool lists a variety of media types — Traditional
Media, Web 1.0, and Social Media — under each of those four headings.
In each column, you’re asked to rank the top five choices. When the
exercise is completed, look across the page and see where your ranking
points or checkmarks are clustered — that’s the logical place to begin!
Check out the Resources page at RedPen21.com, and see which of the other communications planning tools there might be useful for your organization.
Are there any planning tools and resources you’ve found that you can recommend,
especially those that would be suitable for smaller non-profits who are tackling a new
communications plan with a limited budget? Please share your links in the comments!